Delivery Coordination Specialist — Customer Experience

Raymour & Flanigan Furniture and Mattresses; Quakertown (Bucks County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading furniture company in Bucks County, Quakertown is seeking a Delivery Coordinator. This role involves coordinating with delivery teams and resolving customer service issues. Candidates should possess excellent phone etiquette, interpersonal skills, and the ability to multi-task. A high school diploma is required. Flexibility for a retail schedule is necessary. Join a supportive and drug-free work environment.

Qualifications

• Excellent phone etiquette, interpersonal skills and the ability to multi-task in a fast paced environment.
• Customer service skills including listening, attention to detail and professional verbal and written skills.
• Prior call center experience and dispatcher experience is preferable, but not necessary.
• Flexibility to work a retail schedule including nights, weekends, and holidays.

Responsibilities

• Coordinate & communicate with delivery drive teams.
• Resolve customer service delivery issues.
• Liaison between customers and delivery drive teams.

Skills

Excellent phone etiquette

Interpersonal skills

Multi-tasking

Customer service skills

Listening skills

Attention to detail

Education

High School Diploma or equivalent

Tools

PC-based applications

Job description

A leading furniture company in Bucks County, Quakertown is seeking a Delivery Coordinator. This role involves coordinating with delivery teams and resolving customer service issues. Candidates should possess excellent phone etiquette, interpersonal skills, and the ability to multi-task. A high school diploma is required. Flexibility for a retail schedule is necessary. Join a supportive and drug-free work environment.