Delivery Assurance Specialist - Aftermarket (Onsite)

RTX (Raytheon); Rainbow (CT); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks vacation

401(k) plan with employer matching

Job summary

Collins Aerospace in Windsor Locks, CT is seeking a Delivery Assurance Specialist to monitor delivery performance and coordinate recovery actions for assigned programs. You will work with internal product teams, operations, supply chain, engineering, and customers to ensure on-time delivery and customer satisfaction.

The role emphasizes problem solving, strong communication, and timely escalation when needed, in a fast-paced, customer-focused environment with exposure to SAP and MS Office tools.

Qualifications

• Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.
• Experience in delivery assurance, customer support, operations, supply chain, program support, logistics, or a related field.

Responsibilities

• Execute delivery assurance objectives for assigned programs, proactively monitoring performance and coordinating actions to support on-time delivery.
• Monitor delivery schedules, program status, and critical customer hardware to identify potential risks, anticipate delays, and initiate timely resolution efforts.
• Collaborate with Collins Product Teams and cross-functional partners to investigate and resolve issues affecting customer requirements and delivery commitments.
• Serve as a primary point of contact for assigned programs, communicating regularly with internal and external customers regarding delivery status, emerging concerns, and recovery actions.
• Track critical customer hardware through shipment and delivery, partnering with logistics and other functional teams to address transportation issues and minimize customer impact.
• Perform escalated expediting activities as needed, coordinating recovery efforts and driving follow-through on actions required to meet customer commitments.

Skills

Delivery assurance

Customer support

Logistics

Cross-functional collaboration

Education

University degree or equivalent

Advanced degree

Tools

SAP

Microsoft Office

Job description

Date Posted: 2026-10-15

Country: United States of America

Location: US-CT-WINDSOR LOCKS-B1A ~ 1 Hamilton Rd ~ BLDG 1A

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

As a Delivery Assurance Specialist, you will work closely with internal product teams, operations, supply chain, engineering, logistics, and external customers to monitor delivery performance, address potential delays, and coordinate recovery actions. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and is motivated by delivering results that strengthen customer satisfaction and business performance.

What You Will Do

• Execute delivery assurance objectives for assigned programs, proactively monitoring performance and coordinating actions to support on-time delivery and customer commitments.
• Monitor delivery schedules, program status, and critical customer hardware to identify potential risks, anticipate delays, and initiate timely resolution efforts.
• Collaborate with Collins Product Teams and cross-functional partners to investigate and resolve issues affecting customer requirements and delivery commitments.
• Serve as a primary point of contact for assigned programs, communicating regularly with internal and external customers regarding delivery status, emerging concerns, and recovery actions.
• Track critical customer hardware through shipment and delivery, partnering with logistics and other functional teams to address transportation issues and minimize customer impact.
• Perform escalated expediting activities as needed, coordinating recovery efforts and driving follow-through on actions required to meet customer commitments.
• Support customer delivery meetings by preparing status updates, highlighting delivery risks, communicating outstanding issues, and coordinating follow-up actions.
• Identify and execute process improvements that enhance delivery visibility, strengthen execution, and improve the overall customer experience.
• Utilize delivery assurance systems, SAP, and Microsoft Office applications to maintain accurate program information, monitor progress, and communicate delivery performance.
• Build effective working relationships across functions and organizational levels to facilitate timely decisions, resolve issues, and maintain alignment on customer priorities.

Qualifications You Must Have

Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience

• Experience in delivery assurance, customer support, operations, supply chain, program support, logistics, or a related field.

Qualifications We Prefer

• Experience supporting delivery performance, order fulfillment, logistics, or aftermarket operations.
• Experience building relationships and collaborating effectively with internal and external customers.
• Experience with SAP and Microsoft Office applications.
• Experience managing competing priorities, maintain attention to detail, and respond effectively in a fast-paced, customer-focused environment.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

May be eligible for relocation.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter e