Delivery Account Operations Associate - San Francisco, CA

Xerox Corporation; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Xerox Corporation is seeking a proactive individual for a role in Delivery Operations, focusing on document scanning and client interaction. The ideal candidate will manage onsite operations, ensuring efficient delivery of services while maintaining customer satisfaction. This position offers substantial growth opportunities within a supportive culture, along with comprehensive benefits.

Benefits

Substantial growth opportunities

Full medical/dental/vision benefits

401k matching

Paid time off, holidays, and personal days

Qualifications

• Experience managing onsite operations for scanning and digitizing documentation.
• Ability to manage and prioritize workloads to meet Service Level Agreements.
• Proven ability to handle multiple tasks under pressure.

Responsibilities

• Travel to customer locations to determine scanning services.
• Assist with the preparation, planning, and delivery of scanning services.
• Maintain trackers and ensure operational efficiency of print jobs.

Skills

Customer service

Interpersonal communication

Critical thinking

Problem solving

Job description

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We are looking for an enthusiastic, well organized, and proactive individual, ready to take on a challenge within the Delivery Operations department at Xerox. The job holder will be part of the Document, Design and Scanning Production team supporting a variety of projects. Our ideal candidate has great customer service skills and is an excellent interpersonal communicator.

Primary Responsibilities:

• Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners.
• Become the subject matter expert on the defined solution for the client.
• Assist with the preparation, planning and delivery of scanning services at end customer locations or at off-site locations
• Responsible for handling job tickets and seeing them through to completion and delivery
• Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational
• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
• Complete Print Production work with a limited degree of supervision and utilize problem solving skills to identify new and innovative approaches

Skills and Qualifications:

• Experience managing onsite operations for scanning and digitizing client email and other documentation
• Adapts departmental plans and priorities to address resource and operational challenges
• Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan
• Ability to manage and prioritize workloads to meet contractual Service Level Agreements
• Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities
• Analyzes complex technical problems and delivers solutions where precedent may not exist.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days