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Senior Associate, Merchant Strategy & Operations
DoorDash
San Francisco (CA)
On-site
USD 78,000 - 115,000
Part time
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Job summary
DoorDash is looking for a Senior Associate in Merchant Strategy & Operations to lead the strategy for merchant applications. You will work cross-functionally to drive improvements, using data to inform decisions, and help shape a best-in-class user experience. The role offers the chance to innovate and develop impactful solutions, making contributions to both the merchant and DoorDash's goals.
Benefits
Qualifications
- 3-4 years of experience in consulting, strategy, operations, or related fields.
- Experience in high-growth or startup environments is a plus.
- Ability to communicate effectively with stakeholders at all levels.
Responsibilities
- Drive strategy and execution for merchant applications.
- Build product roadmaps and engage with data analysis.
- Collaborate with various teams to enhance merchant satisfaction.
Skills
Education
Tools
Job description
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About The Team
On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build a platform that enables the merchant to grow sustainably on Doordash. We work on solving merchant pain points by improving their tooling, solving the foundations like login and store setup, and collaborating cross-functionally for successful go-to-market launches.
About The Team
On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build a platform that enables the merchant to grow sustainably on Doordash. We work on solving merchant pain points by improving their tooling, solving the foundations like login and store setup, and collaborating cross-functionally for successful go-to-market launches.
About The Role
As a Senior Associate on DoorDash’s Merchant Strategy & Operations (S&O) team, you will own the strategy and success of our Merchant applications (web and mobile), including the foundations of user access and permissions. You will grow adoption and engagement by launching new features, building the product roadmap, uncovering insights in the data and merchant feedback, and testing new ideas for product-market fit. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration.
On the Merchant team, you’ll get to the lowest level of detail by partnering with our Engineering, Product, Sales, Finance, Marketing, Analytics teams. You will also analyze our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do.
You will report to our Senior Manager of Merchant Strategy & Operations in this role.
You're Excited About This Opportunity Because You Will…
- Be an owner – Drive the strategy & execution of critical merchant surfaces, building a roadmap to improve merchant satisfaction with our tools and articulating goals that demonstrate merchant impact.
- Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to run tests for product-market-fit or develop insights to inform future strategic initiatives.
- Influence – Work cross-functionally with our product, marketing, sales, support, finance, and analytics teams to land key initiatives.
- You have 3-4 years of experience in consulting, strategy, operations, technology, or related experience; high-growth or early-stage startup experience are a plus.
- Bachelors degree or higher
- You're analytical and dig deep to understand a problem, using both quantitative and qualitative data. You're comfortable modeling in Excel; SQL knowledge is a plus.
- You’re a self-starter – You have a bias towards action and are proactive in identifying opportunities to innovate and improve
- You are a problem solver – You can independently translate high-level goals into actionable plans and consistently operate with focus and drive.
- You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
$78,200—$115,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
- Seniority levelMid-Senior level
- Employment typePart-time
- Job functionSales and Business Development
- IndustriesSoftware Development
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