Delinquency Solutions Specialist — Collections Call Center

Global-Lending-Services; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Telemedicine

Supplemental insurance

Disability insurance

401K with employer match

Paid Time Off

Paid company holidays

Paid Volunteer Time Off

Tuition Reimbursement

Parental Leave

Casual dress code

Job summary

GLS is seeking a collections specialist in Greenville, SC to manage delinquent auto loan accounts by phone and through company systems. The role emphasizes negotiating payment options and resolving delinquencies to mitigate losses.

You will be evaluated on performance metrics and quality, with a focus on effective communication, empathy, and accountability in a fast-paced work environment. The position offers a stable 40-hour week and on-site work in Greenville.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to manage conflict and build rapport with customers.
• Proficiency with computers and the ability to learn new systems quickly.
• Previous collections or auto finance experience preferred.

Responsibilities

• Manage a portfolio of delinquent auto loan accounts.
• Contact customers to discuss payment options and resolve delinquency.
• Negotiate payment arrangements and other account solutions.
• Research customer information and assist with loss mitigation activities.
• Document customer interactions accurately in company systems.
• Meet or exceed performance and quality expectations.

Skills

Collections experience

Auto finance

Customer service

Negotiation

Communication

Problem solving

Attention to detail

Learn new systems

Education

High school diploma

Job description

GLS is seeking a collections specialist in Greenville, SC to manage delinquent auto loan accounts by phone and through company systems. The role emphasizes negotiating payment options and resolving delinquencies to mitigate losses.

You will be evaluated on performance metrics and quality, with a focus on effective communication, empathy, and accountability in a fast-paced work environment. The position offers a stable 40-hour week and on-site work in Greenville.