Collections Call Center Representative

Glsauto; Greenville, Northern (SC, KY); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, telemedicine,

401K with employer match and 100% IMed

Job summary

GLS is hiring a Call Center Representative in Collections in Greenville, SC. You will manage auto loan accounts, contact customers to understand their situation, and collaborate to create win-win payment solutions.

Expect up to 200 outbound calls daily and conversations with about 20 customers on delinquent accounts. The role requires a high school diploma and excellent interpersonal and communication skills in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Responsibilities

• Manage a portfolio of auto loan accounts and connect with customers to understand their situation.
• Make up to 200 outbound calls per day, and speak with about 20 customers regarding delinquent accounts.
• Collaborate to create win-win payment solutions.

Skills

Interpersonal skills

Judgment and discretion

Computer skills

Active listening

Communication skills

Team player

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ready to Turn Conversations Into Solutions?

Do you thrive in a fast-paced, high-energy environment? Are you someone who enjoys a challenge, loves talking with people, and takes pride in helping customers find their way forward? If you’re equal parts negotiator, problem-solver, and empathetic listener—this opportunity could be the perfect fit for you.

Quick Facts

Compensation: $17.25/hr plus monthly performance bonuses

Onsite: Greenville, SC

Schedule: Fixed 40 hours/week - Regular, predictable attendance required

• No Sundays
• One night per week (12PM-8PM)
• Every 4th rotating Friday (9AM-7PM)
• Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week

What You'll Do

As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships.

If you’re motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we’d love to hear from you!

What You'll Bring

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Work Environment

• This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

About GLS

• Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.

$17.25 - $17.25 an hour

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)