Member Solutions Counselor

Mortgage Center L C; Southfield (MI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Mortgage Center is seeking a Member Solutions Counselor in Southfield, MI, offering a hybrid work arrangement (1 day on-site per week). The role focuses on helping members in financial distress, maintaining communications with credit unions, and developing repayment plans through proactive outreach.

The ideal candidate brings at least 1 year in collections or customer service, strong communication skills, and a solid understanding of mortgage recovery guidelines.

Qualifications

• Minimum of 1 year of collections or customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational skills for a fast-paced, regulated environment.
• Working knowledge of FHA, Fannie Mae, Freddie Mac, Ginnie Mae and loss mitigation guidelines.

Responsibilities

• Keeping open lines of communication with delinquent members for early intervention counseling.
• Working closely with investor credit unions and maintaining positive working relationships with their collection staff.
• Using your problem-solving abilities to tackle issues head-on, keeping all parties informed as necessary toward resolutions.
• Making daily outbound calls to review members' financial status and develop workable repayment arrangements.

Skills

Collections experience

Communication skills

Organization skills

Ginnie Mae guidelines

Job description

Member Solutions Counselor

Southfield, MI (Hybrid - 1 day/week on-site)

Do you enjoy helping people who have fallen on hard times? In the Member Solutions Counselor role,

You'll be responsible for:

• Keeping open lines of communication with delinquent members for early intervention counseling.
• Working closely with investor credit unions and maintaining positive working relationships with their collection staff.
• Using your problem-solving abilities to tackle any issues head-on, keeping all parties informed as necessary as you work toward resolutions.
• Making daily outbound calls to review members' financial status and develop workable repayment arrangements.

You'll have the opportunity to:

• Be creative in your approach to developing appropriate resolutions that meet the requirements of all parties involved.
• Learn other areas of the mortgage default space to expand your knowledge and drive your career path forward.
• Confidently make quick decisions.
• Use sympathy to deescalate situations swiftly.
• Display your grit and perseverance during challenging situations.

You'll have:

• A minimum of 1 year of collections or customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational skills, aiding your ability to work effectively in a fast-paced, highly regulated, and deadline-driven environment.
• Working knowledge of FHA, Fannie Mae, Freddie Mac, Ginnie Mae and loss mitigation guidelines.

Who We Are

We are Mortgage Center and a CUSO - Credit Union Service Organization. We are owned by and originate mortgages for credit unions, as well as for ourselves, and have been doing so since 1990. You may not know it, but the mortgage industry is a fun, fast-paced, dynamic place to work. If the opportunity to work with teams of other high performers, to do exhilarating work, sounds like the place you want to be, then Mortgage Center is looking for you.

Growth Opportunities

If you are ambitious, bring new ideas, and create exceptional results, you will find opportunities to be rewarded. Mortgage Center always has room for one more smart, talented person.