Delinquency Solutions Advocate — Grand Rapids

Fifth Third Bank; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank is seeking a Customer Solutions Advocate in Grand Rapids, MI. The role focuses on proposing solutions for delinquent accounts across multiple consumer products, using several systems while maintaining high standards of customer service and risk-awareness.

Key duties include pursuing payment commitments, exploring alternatives to repossession, and mentoring peers. Strong communication and negotiation skills are essential in a fast-paced call center setting.

Qualifications

• Minimum one year of collections, customer service, sales, or customer solutions advocacy experience.
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Responsibilities

• Pursue communication with defaulted customers via dialing to obtain payment commitments.

Skills

Communication

Customer service

Negotiation

Conflict management

Attention to detail

Call center experience

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office

Job description

Fifth Third Bank is seeking a Customer Solutions Advocate in Grand Rapids, MI. The role focuses on proposing solutions for delinquent accounts across multiple consumer products, using several systems while maintaining high standards of customer service and risk-awareness.

Key duties include pursuing payment commitments, exploring alternatives to repossession, and mentoring peers. Strong communication and negotiation skills are essential in a fast-paced call center setting.