Delinquency Solutions Specialist

Fifth Third; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Customer Solutions Advocate for Collections to support mid-stage, late-stage, and high-risk delinquent accounts. You will pursue payment commitments and work across multiple systems to resolve accounts while upholding policy and customer care standards.

Ideal candidates have at least one year of collections or related experience, strong communication skills, and the ability to operate in a fast-paced call center.

Qualifications

• Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required.
• Proficient oral, written, and intrapersonal communication skills.
• Excellent customer service skills with both external and internal customers.
• Attention to detail.
• Ability to work in a Call Center environment.
• Basic mathematical and analytical skills.
• Proficient with computer systems and keyboarding/data entry with moderate speed and accuracy.
• Strong experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Pursue communication with defaulted customers using dialer to obtain payment commitments.
• Monitor delinquent accounts to identify alternatives to repossessions or foreclosures.
• Display time management skills to enhance productivity across multiple system platforms.
• Skip trace accounts to improve contact and resolution.
• Handle escalated situations while complying with QA procedures.
• Multi-task in a fast-paced environment and review performance metrics.
• Mentor and train peers as a Customer Solutions SME.
• Escalate unusual cases to leadership per the complaint program.

Skills

Collections experience

Customer service

Sales experience

Communication skills

Call Center experience

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Customer Solutions Advocate for Collections to support mid-stage, late-stage, and high-risk delinquent accounts. You will pursue payment commitments and work across multiple systems to resolve accounts while upholding policy and customer care standards.

Ideal candidates have at least one year of collections or related experience, strong communication skills, and the ability to operate in a fast-paced call center.