Strategic Collections Solutions Advocate

Fifth Third Bank; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank is seeking a Customer Solutions Advocate for RV and Marine collections in the United States. The role involves contacting defaulted customers, negotiating payment commitments, and exploring alternatives to repossession while maintaining high service standards.

The position requires strong communication, negotiation and multitasking skills, with training provided to handle bank procedures and compliance. Cincinnati-area location and full-time hours are typical for this role.

Qualifications

• High school diploma or equivalent required.
• Experience in collections, customer service, sales, or advocacy preferred.
• Strong communication, listening, and negotiation abilities.

Responsibilities

• Pursue communication with defaulted customers to obtain payment commitments.
• Monitor delinquent accounts to identify alternatives to repossessions.
• Display time management to enhance productivity across multiple systems.
• Skip trace accounts using statements, applications and third-party vendor services.
• Escalate complaints and/or accounts to leadership as needed.
• Mentor and train peers as a Customer Solutions subject matter expert.

Skills

Communication skills

Negotiation

Call center experience

Attention to detail

Problem solving

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Fifth Third Bank is seeking a Customer Solutions Advocate for RV and Marine collections in the United States. The role involves contacting defaulted customers, negotiating payment commitments, and exploring alternatives to repossession while maintaining high service standards.

The position requires strong communication, negotiation and multitasking skills, with training provided to handle bank procedures and compliance. Cincinnati-area location and full-time hours are typical for this role.