Delinquency Resolution Specialist

GreenState Insurance Services LLC; North Liberty (IA); On-site; USD 40,000 - 47,000; Full time

Job summary

GreenState Credit Union is seeking a Collections role focused on analyzing delinquent and overdrawn accounts and taking necessary actions to resolve issues. You will contact members via phone, email, and letters, document all communications, and coordinate with co-makers and guarantors as needed to determine causes and remedies.

Responsibilities include reviewing queues, performing skip tracing, processing payments, and escalating accounts for potential repossession or charge-off review while

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of call center experience, with 2 years in collections.
• Strong interpersonal and persuasive skills for stressful member contact.
• Ability to prioritize tasks and work efficiently, handling large volumes of details.
• Must be bondable.

Responsibilities

• Review daily delinquency queues and contact members to determine reasons for delinquency or overdrawn status.
• Document all communications and collection activity in member records.
• Perform skip-tracing duties as required.
• Process payments and apply funds accurately to delinquent accounts.
• Recommend accounts for repossession, foreclosure, or charge-off review.
• Maintain positive relationships with members and provide resolution for service delays.

Skills

Call center experience

Collections

Interpersonal skills

Persuasive communication

Independent work

Attention to detail

Bondable

Education

High School Diploma or GED

Job description

GreenState Credit Union is seeking a Collections role focused on analyzing delinquent and overdrawn accounts and taking necessary actions to resolve issues. You will contact members via phone, email, and letters, document all communications, and coordinate with co-makers and guarantors as needed to determine causes and remedies.

Responsibilities include reviewing queues, performing skip tracing, processing payments, and escalating accounts for potential repossession or charge-off review while