Bilingual Collections Specialist: Resolve Delinquencies

careers-greenstate; North Liberty (IA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Progressive benefits package

Job summary

GreenState Credit Union is seeking a Collections Specialist in Iowa to analyze delinquent and overdrawn accounts and drive resolutions through member interactions. The role emphasizes confidentiality, teamwork, and adherence to service standards while managing multiple contact methods.

Responsibilities include reviewing delinquency queues, collecting on accounts, documenting all activity, and escalating to appropriate actions when needed.

Qualifications

• High School Diploma or GED.
• Minimum of three years of call center experience, with two years in collections.
• Punctuality and flexibility to work scheduled hours, including overtime as needed.
• Ability to build positive relationships and gather data from various sources.
• Proficient in using computer applications and office equipment.

Responsibilities

• Review daily delinquency queues and contact members to determine reasons for delinquency or overdrawn status.
• Document all communications and collection activity; maintain member records.
• Perform skip-tracing as required and direct payments to delinquent accounts.
• Recommend accounts for repossession, foreclosure, or charge-off review.
• Support member escalations and uphold positive relationships to resolve service delays.

Skills

Call center

Collections

Interpersonal skills

Persuasive communication

Detail orientation

Education

High school diploma or GED

Job description

GreenState Credit Union is seeking a Collections Specialist in Iowa to analyze delinquent and overdrawn accounts and drive resolutions through member interactions. The role emphasizes confidentiality, teamwork, and adherence to service standards while managing multiple contact methods.

Responsibilities include reviewing delinquency queues, collecting on accounts, documenting all activity, and escalating to appropriate actions when needed.