Delinquency Resolution & Collections Specialist

First Bank; San Juan (PR); On-site; USD 28,000 - 36,000; Full time

Job summary

FirstBank PR is seeking a Consumer Collector for its collection call center. The role involves contacting customers with delinquent accounts, securing payments, and exploring loss mitigation options while upholding high service standards.

Experience in customer service and proficiency in English and Spanish are valued, with a schedule that supports weekend coverage as described. Training and team support are provided.

Qualifications

• Associate degree or high school diploma with 1–2 years of relevant experience.
• Customer service: handles difficult or emotional customer situations and responds promptly to needs.
• Team Work: collaborates to build a positive team spirit.
• Ethics: treats people with respect and upholds values.
• Quality: ensures accuracy and thoroughness in work.
• Computer literate: Word and Excel proficiency.
• English and Spanish communication preferred.

Responsibilities

• Mail letters encouraging payment of delinquent accounts.
• Call customers by telephone to determine reasons for overdue payment.
• Direct contact with delinquent account customers.
• Record financial status and progress of collection efforts.
• Order repossession or refer to field, agency or attorney.
• Receive payments and post amounts to accounts.
• Review accounts for loss mitigation options and referrals.

Skills

Customer service

Teamwork

Ethics

Quality

Computer literacy

Bilingual English/Spanish

Education

Associate degree or high school diploma with 1–2 years experience

Tools

Word

Excel

Job description

FirstBank PR is seeking a Consumer Collector for its collection call center. The role involves contacting customers with delinquent accounts, securing payments, and exploring loss mitigation options while upholding high service standards.

Experience in customer service and proficiency in English and Spanish are valued, with a schedule that supports weekend coverage as described. Training and team support are provided.