Credit Collections Specialist

First Bank; Caguas (PR); On-site; USD 26,000 - 38,000; Full time

Job summary

FirstBank PR in Caguas is seeking a Collector for the Caguas Branch to pursue delinquent accounts by phone or in person, maintaining low delinquency levels and upholding customer service standards. The role involves collecting on delayed accounts, offering payment arrangements, and presenting options while ensuring proper documentation and escalation as needed.

The successful candidate will have at least 6 months in sales, customer service, or collections, and will be comfortable working across

Qualifications

• Minimum 6 months of experience in a sales, customer service, or collections environment.
• Twenty-four credits toward an Associate or Bachelor’s Degree, or Banking course, or High School Diploma with 2 years of related experience.
• Available to be transferred to other Branches within the geographical area.

Responsibilities

• Collects the delayed accounts calling or visiting clients as applicable.
• Maintains the maximum collection effectiveness in accordance with established parameters.
• Offers orientation to clients about the importance of maintaining their credit in good standing.
• Offers the available alternatives as payment arrangements, extensions and refinance.
• Immediately hands in to supervisor all the money collected in the field.
• Organizes and determines the visit itinerary to follow as to accomplish all collections that were not met by phone call making.
• Guarantees a high-level quality service to clients, satisfying their needs.
• Processes insurance cases.
• Performs any otherrelated task assigned by Supervisor

Skills

Customer service

Collections

Sales

Bilingual English/Spanish

MS Office

Math skills

Teamwork

Interpersonal communications

Education

Banking courses / college credits

Tools

MS Office

Job description

FirstBank PR in Caguas is seeking a Collector for the Caguas Branch to pursue delinquent accounts by phone or in person, maintaining low delinquency levels and upholding customer service standards. The role involves collecting on delayed accounts, offering payment arrangements, and presenting options while ensuring proper documentation and escalation as needed.

The successful candidate will have at least 6 months in sales, customer service, or collections, and will be comfortable working across