Delinquency Recovery & Compliance Specialist

KEMBA Financial Credit Union Inc.; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Recovery Specialist role at KEMBA Financial Credit Union Inc. in Columbus, OH focuses on planning, organizing, and executing collection activities for delinquent accounts while complying with FDCPA, UCC, NCUA, and internal policies.

You will review accounts, identify causes, and work with Members to resolve issues promptly and professionally. Responsibilities include coordinating collection actions, analyzing delinquency trends, handling collateral protection processes, and documenting all

Qualifications

• Minimum of 1 year of experience in collections or similar work-related experience.
• General knowledge of collection laws and regulatory requirements.
• Strong organizational skills and attention to detail.
• Professional demeanor and ability to handle sensitive situations.
• Effective verbal and written communication skills.
• Analytical thinking and problem-solving.
• Member-centric approach with empathy and professionalism.
• Ability to work independently and meet deadlines.

Responsibilities

• Coordinate and conduct collection activities for delinquent accounts.
• Review delinquency reports to identify trends and prioritize actions.
• Provide recommendations for actions on problem accounts and execute approved steps.
• Manage collateral protection insurance activities: process loss claims, post charges and credits, respond to inquiries.
• Perform collection activity on charged-off accounts and deposit-related losses.
• Meet or exceed call quality and Member satisfaction scores.
• Complete assigned recovery actions within designated timelines.
• Handle Member disputes and escalations per regulatory requirements.
• Maintain accurate documentation of all collection efforts in the core system.
• Ensure compliance with FDCPA, UCC, NCUA guidelines and internal risk standards.
• Maintain confidentiality of Member information.
• Document collection activities to meet internal audit requirements.
• Complete required compliance training and certifications.
• Monitor and report potential compliance risks to management.
• Perform duties in line with industry regulations and KEMBA policies.
• Develop understanding of Credit Union history, policies, and procedures.
• Pursue ongoing training and certification to improve competency.
• Communicate effectively with coworkers; negotiate, instruct, supervise, persuade, and respond to feedback.
• Perform other duties as required by management.

Skills

Organizational skills

Verbal communication

Written communication

Analytical thinking

Problem-solving

Empathy

Independence

Deadline-driven

Education

High school diploma or equivalent education and experience

Job description

The Recovery Specialist role at KEMBA Financial Credit Union Inc. in Columbus, OH focuses on planning, organizing, and executing collection activities for delinquent accounts while complying with FDCPA, UCC, NCUA, and internal policies.

You will review accounts, identify causes, and work with Members to resolve issues promptly and professionally. Responsibilities include coordinating collection actions, analyzing delinquency trends, handling collateral protection processes, and documenting all