Deli Team Lead

Skagit Valley Food Co-Op; Mount Vernon (WA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

25% Employee Discount

Lunch Discount

Health Insurance (Medical, Dental, Vis

Long Term Disability

Life Insurance

401(k)

Paid Time Off

Job summary

Skagit Valley Food Co-Op’s Deli team is seeking a Deli Team Leader to uphold outstanding customer service and lead daily deli operations with a positive, proactive approach.

The DTL will supervise staff, provide training, assist with orders and scheduling, and collaborate with the Deli Manager to maintain a welcoming, efficient department for shoppers and coworkers alike.

Qualifications

• Previous leadership experience.
• Excellent customer service.
• Ability to handle multiple demands.
• Strong teamwork and communication.
• Ability to handle transactions accurately.
• Basic math skills.
• Regular, predictable attendance.
• Flexible schedule including mornings, evenings, and weekends.
• Food handler card.
• Must be at least 18 years of age.
• High school diploma or equivalent.

Responsibilities

• Performs as a Leader at all times regardless of deployment.
• Is responsive to Deli issues in a timely and accurate manner.
• Is able to perform all duties and responsibilities of Deli Team Member in an exemplary manner.
• Supervises front line during designated times.
• Provides supportive training and cross training and at the moment correction to staff.
• Provides manager with documentation regarding situations and issues that arise.
• Models and enforces safe work habits.
• Serves as a liaison to Deli Manager by providing the Deli Manager with objective information regarding performance assessments, Deli issues, staffing concerns, etc.
• Provides assistance with orders, as directed.
• Manages day-to-day staffing adjustments including sending staff home during slow times and calling in extra staff during busy times.
• Understands and follows call in procedure.

Skills

Leadership experience

Customer service

Multi-tasking

Teamwork

Cash handling

Basic math

Attendance reliability

Flexible schedule

Age 18+

Education

High school diploma or equivalent

Job description

Description

Job Summary

The Deli Team Leader (DTL) position is a critical component to the success of the Co-op Deli. Although Team Leaders have a specific schedule DTLs always perform as a leader. The DTL is proficient in all positions of the Deli; is capable of providing positive, upbeat, supportive leadership; sets the example for exemplary customer service; provides day-to-day support and supervision; and positively support the Deli Manager.

Wage Range: $20.00 - $26.00 per hour

Full-time, Open Availability

Requirements

Essential Functions

• Performs as a Leader at all times regardless of deployment
• Is responsive to Deli issues in a timely and accurate manner
• Is able to perform all duties and responsibilities of Deli Team Member in an exemplary manner
• Supervises front line during designated times
• Provides supportive training and cross training and at the moment correction to staff
• Provides manager with documentation regarding situations and issues that arise
• Models and enforces safe work habits
• Serves as a liaison to Deli Manager by providing the Deli Manager with objective information regarding performance assessments, Deli issues, staffing concerns, etc.
• Provides assistance with orders, as directed
• Manages day-to-day staffing adjustments including sending staff home during slow times and calling in extra staff during busy times
• Understands and follows call in procedure

Qualifications and Skills

• Previous leadership experience desired; background in cashiering or retail grocery/deli industry preferred
• Proven ability to provide excellent, professional customer service by projecting a friendly, outgoing presence and maintaining a respectful demeanor at all times
• Ability to handle multiple demands, remain calm, think quickly, prioritize effectively, and problem solve within established guidelines
• Ability to work well with others in a cooperative environment where teamwork, compassion and constant communication are essential
• Ability to handle transactions accurately and responsibly
• Must demonstrate basic math skills
• Ability to meet expectations of regular, predictable attendance
• Ability to work a flexible schedule including mornings, evenings, and weekends
• Ability to maintain current food handler card
• Must be at least 18 years of age
• High school diploma or equivalent

Essential Physical Requirements

• Prolonged moving on the sales floor; standing and walking
• Frequent reaching, bending, twisting, and rotating
• Continuous fine motors skills work and gripping with hands
• Ability to lift 30 lbs. often, up to 50 lbs. occasionally
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), 90 degrees Fahrenheit.

Benefits—Depending on Hours Worked

• 25%Employee Discount
• Lunch Discount
• Health Insurance (Medical, Dental, Vision, Rx)
• Long Term Disability
• Life Insurance
• 401(k)
• Paid Time Off

IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The Co-op reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.