Deli Operations Lead — People, Profit & Service

Hometown Grocers, Inc.; Merrill (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Hometown Grocers, Inc. is seeking a Deli Department Manager to lead daily operations, oversee staff and inventory, and drive department profitability.

The role emphasizes staffing, training, scheduling, and adherence to safety and quality standards. Ideal candidates will have prior deli or retail leadership experience, strong interpersonal skills, and a working knowledge of safety and food handling regulations.

Qualifications

• High School Education or equivalent combination of education and experience.
• 5+ of leadership experience (at least 2 years as manager) - retail or restaurant preferred
• Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, perishable department operations, merchandising skills, and ability to make timely decisions
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of equipment/procedures listed

Responsibilities

• Leads, supports and reinforces Hometown Grocers' culture, guest service and performance expectations
• Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates
• Responsible for the thorough and consistent training and leadership of new Deli associates
• Manages Deli labor goals by creating associate schedules and collaborating with store leadership on labor objectives
• Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention
• Provides guidance and delegates duties to Deli Department associates
• Develops associates by supporting professional goals and objectives
• Writes and conducts performance reviews of the Deli associates
• Manages all aspects of gross profit goals, planning and shrink control
• Documents violations of company policies/procedures by associates and conducts corrective action
• Ensures correct signage is represented throughout the Deli Department
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains inventory levels and ensures accurate pricing on products received and sold
• Places orders with vendors for special orders and holidays
• Provides excellent guest services by addressing concerns and living the culture
• Contributes to overall cleanliness of the department by organizing and cleaning work areas
• Responsible for Deli associates timekeeping and accuracy
• Prepares coaching sessions, performance reviews, event notes, training checklists, and store sales
• Regular attendance in compliance with the work schedule and adequate notice to find a replacement

Skills

Leadership

Communication

Customer service

People management

Safety compliance

Education

High School Education

WI Certified Food Manager License

Job description

Hometown Grocers, Inc. is seeking a Deli Department Manager to lead daily operations, oversee staff and inventory, and drive department profitability.

The role emphasizes staffing, training, scheduling, and adherence to safety and quality standards. Ideal candidates will have prior deli or retail leadership experience, strong interpersonal skills, and a working knowledge of safety and food handling regulations.