Deli Manager

CareerArc; Grawn (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Blarney Castle is seeking a deli lead at our convenience store, dedicated to total customer service. You will lead deli staff, ensure safety and quality, and perform inventory management.

This role requires hands-on leadership, the ability to work in a fast-paced environment, compliance with Serv-Safe, and collaboration with inspectors and vendors. On-site at the store, you will contribute to smooth operations and excellent guest service.

Qualifications

• High school diploma or equivalent.
• At least six months' food preparation/handling experience; one year preferred.
• Basic math for inventory, weights, costs, and volume.
• Ability to read, write, and apply recipes and training materials.
• Strong interpersonal communication; able to work with diverse people and teams.
• Teamwork skills to operate in a fast-paced deli environment.
• Ability to establish relationships with inspectors and vendors.
• Must be age 18 or older for equipment operation.

Responsibilities

• Lead deli staff and manage performance and scheduling.
• Ensure deli meets safety, franchise, and company standards.
• Maintain inventory and place orders with approved vendors.
• Record spoilage and costs; monitor SKU reports.
• Receive and prepare deli orders following Serv-Safe standards.
• Keep deli areas clean and inspection-ready; coordinate with inspectors.
• Assist in other store operations and process transactions.
• Work on-site at the assigned store.
• Follow company policies; complete training and Serv-Safe certification.
• Perform any other duties as assigned.

Skills

Leadership

Interpersonal communication

Team collaboration

Reading & following procedures

Kitchen equipment operation

Inventory management

Vendor communication

Basic math

Education

High school diploma or equivalent

Job description

JOB PURPOSE:

This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Provides work direction to deli staff and ensures courteous, high-quality service is provided to deli customers.

PREFERRED QUALIFICATIONS:

1. High school diploma or equivalent.

2. Minimum six months' experience in food preparation and handling; one year of experience preferred. Able to operate microwaves, small ovens, scales and other cooking equipment.

3. Basic math skills and the ability to calculate inventory usage, weights, costs, and volume.

4. Ability to read, write, understand and apply instructions, procedures, recipes, and training materials.

5. Strong interpersonal communication skills, in both verbal and written form to leadership standards. Able to communicate effectively with a wide variety of people, including internal team members, customers and vendors. Able to manage through a fast-paced work environment.

6. Ability to integrate and work effectively in a team environment

7. Demonstrated ability to establish and maintain effective working relationships with inspectors and vendors.

8. Age 18 or older due to equipment operation requirements.

ESSENTIAL DUTIES:

1. Leadership, motivational and inspirational responsibility for staff assigned to the deli. This includes, but is not limited to all tasks in the team member life cycle such as staff planning, selection, training, goal setting, career path, timekeeping, performance management, continuous development, corrective actions and employment decisions.

2. Ensure the deli operates within all food safety, franchise and company standards.

3. Ensure supplies are available each day based on operating records and standard procedures. Maintain deli inventory and records, including ordering inventory from approved vendors and checking in new inventory for specified quality and quantity. Ensure vendor data and prices are accurately recorded in inventory tracking systems. Cost check invoices compared to retail data, and identify and resolve any discrepancies. Update cost sheets as necessary.

4. Maintain records of spoilage, write-offs and other operational data, and review monthly operational reports to monitor costs for each SKU.

5. Accurately receive and prepare deli food orders following Serv-Safe, portion, and recipe standards. Serve customers in a courteous and pleasant manner.

6. Ensure deli areas are maintained appropriately, Serv-Safe standards are maintained, and the deli is prepared for planned or unplanned inspections and maintains a good working relationship with external inspectors. Clean deli areas, including food preparation and storage areas, cooking equipment, floors, refrigerators, freezers, meat cases and other necessary equipment.

7. Assist in other store operations as needed and as trained. May receive and process cash and credit card transactions and assist in maintaining store areas.

8. Perform all work on-site at assigned store location.

9. Follows company policies and procedures.

10. Complete training within established deadlines and maintain Serv-Safe certification.

11. Other duties as assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:

1. Work is performed in a convenience store deli environment, and may also be performed outdoors on occasion. Work will also be performed inside walk-in coolers.

2. Frequent manual hand and finger dexterity work.

3. Lift up to approximately 50 pounds, stoop, bend, reach, and continuously walk or remain in a standing position for extended periods.

4. Occasionally ascend and descend a five-foot step ladder.

5. Reading alpha-numeric data on cash registers, electronic devices and documents.