Deli Lead - Team Leader for Customer Experience

MS Market Online; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

20% employee discount

Competitive PTO & volunteering

401(k) matching

Low-cost health insurance premium + (m

Free access to primary care and mental

Job summary

MS Market Online is seeking a Deli Lead to assist the Deli Manager in delivering an outstanding customer experience. You will supervise staff, ensure the deli is well stocked and organized, and help with safety and cleanliness.

Responsibilities include serving customers, coordinating training, preparing and packing food, ordering supplies, and maintaining a welcoming environment. This is a union position with Friday–Sunday shifts.

Qualifications

• Proven ability to engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions.
• Direct experience with food handling and safety in a food service environment.
• Demonstrates a professional, collaborative, adaptable, and flexible approach to work, especially during challenging situations, with a strong commitment to supporting the team; willing to learn new tasks and open to feedback.
• Proven ability to effectively communicate with customers and staff; ability to provide information in a respectful and concise way fostering a positive and professional experience; ability to proactively communicate issues and concerns to leadership
• A demonstrated interest and ability to provide day to day direction, feedback, and coaching to staff; the desire to grow as people leaders; the ability to actively contribute to and support an inclusive work environment
• Ability to organize, prioritize, delegate, and manage time efficiently to effectively complete tasks and responsibilities
• Ability to assess and address situations and departmental needs in advance; sound problem-solving skills for resolving staffing issues, customer complaints, and day-to-day challenges; skilled at handling challenging situations calmly and effectively
• Proven ability to show up each day in a timely manner, ready to work and support team members; consistently follow through with meeting deadlines for accurately completing tasks and responsibilities
• Basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets; basic math skills; ability to quickly and accurately perform addition, subtraction, multiplication and division

Responsibilities

• Customer service, support and supervise staff, direct coaching and training.
• Prepare and pack food, keep area safe, healthy, and inviting.
• Order and organize supplies and assist with staff coordination.
• Help create a welcoming environment for customers and team members.

Skills

Customer Service

Food Handling

Teamwork

Communication

Leadership Skills

Time Management

Problem Solving

Dependability

Technical Skills

Job description

MS Market Online is seeking a Deli Lead to assist the Deli Manager in delivering an outstanding customer experience. You will supervise staff, ensure the deli is well stocked and organized, and help with safety and cleanliness.

Responsibilities include serving customers, coordinating training, preparing and packing food, ordering supplies, and maintaining a welcoming environment. This is a union position with Friday–Sunday shifts.