Deli Kitchen Manager: Lead Team & Elevate Service

La-Montanita-Food-Cooperative; Santa Fe (NM); On-site; USD 60,000 - 75,000; Full time

Job summary

La Montañita Food Cooperative in Santa Fe, NM seeks a Kitchen Manager to oversee deli department operations under the Deli DTL. You will ensure an excellent customer experience through product knowledge, service, and proactive leadership.

The role requires managing labor budgets, margins, and sales goals, while mentoring staff and maintaining safety and sanitation standards. Strong communication and teamwork are essential for success in this fast-paced environment.

Qualifications

• High School diploma or GED.
• Minimum of three years’ customer service experience.
• Minimum of two years’ experience in food service purchasing, prep, or merchandising perishable products.
• Knowledge of products, buying, pricing, merchandising, and inventory management.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Food safety certification. If not currently certified, will commit to completing certification within 1 month.
• Demonstrates decision-making ability, leadership skills, and ability to prioritize and delegate.
• Experience with email, Microsoft Office, and operations-related applications.
• Demonstrates excellent interpersonal and communication (oral and written) skills and able to communicate with individuals of diverse backgrounds and experiences.
• Effectively present information in one-to-one and small group situations to customers and other employees.
• Strong attention to detail and ability to follow written and verbal instructions.
• Ability to adhere and follow safety, regulatory, and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Strong team player, friendly and patient.
• Excellent ability to prioritize and multi-task with attention to detail.
• Professional appearance and manner.

Responsibilities

• Oversee deli department operations under the direction of the Deli DTL.
• Ensure the department operates efficiently and meets performance standards.
• Lead and mentor team members, addressing performance and conduct issues.
• Provide training and development to staff; ensure proper onboarding.
• Maintain safety, sanitation, and compliance with policies and procedures.
• Manage product orders, receiving, merchandising, and pricing.
• Respond to customer questions and help with product selections.
• Monitor inventory counts and assist with store-wide cleaning and projects.
• Support department safety protocols and PPE usage.
• Maintain ServSafe certification for department staff and self.

Skills

Customer service

Leadership

Communication

Inventory management

Team training

Mathematical skills

Problem solving

Education

High School diploma or GED

ServSafe certification

Tools

Microsoft Office

Email

Operations software

Job description

La Montañita Food Cooperative in Santa Fe, NM seeks a Kitchen Manager to oversee deli department operations under the Deli DTL. You will ensure an excellent customer experience through product knowledge, service, and proactive leadership.

The role requires managing labor budgets, margins, and sales goals, while mentoring staff and maintaining safety and sanitation standards. Strong communication and teamwork are essential for success in this fast-paced environment.