Deli Dept Lead: Elevate Customer Experience & Sales

Kroger; Thornton (CO); On-site; USD 19,000 - 30,000; Full time

Job summary

Kroger in Thornton, CO is seeking a Deli department team member to deliver outstanding customer service, maintain a safe and clean environment, and help achieve department sales and quality standards. You will monitor department duties, support associates, and uphold Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

The role involves ensuring product quality, assisting customers with questions, and executing promotional plans in coordination with store management.

Qualifications

• Excellent oral and written communication skills.
• Ability to handle stressful situations effectively.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate company, department, and job information to associates.
• Establish department performance goals and empower associates to meet targets.
• Develop scheduling to manage customer volume.
• Train associates and participate in performance appraisals.
• Create a welcoming environment and answer product questions.
• Inform customers of produce specials and offer samples.
• Review products for quality and freshness and take action as needed.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Educate staff about promotions and in-store events.
• Prepare seasonal critiques for the sales and merchandising supervisor.
• Assist with budget, expenses, and P&L reviews.
• Schedule price changes and update shelf tags.

Skills

Communication skills

Stress management

Customer service

Education

High School Diploma or GED

Job description

Kroger in Thornton, CO is seeking a Deli department team member to deliver outstanding customer service, maintain a safe and clean environment, and help achieve department sales and quality standards. You will monitor department duties, support associates, and uphold Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

The role involves ensuring product quality, assisting customers with questions, and executing promotional plans in coordination with store management.