Deli Department Leader & Guest Experience Coach

Kroger Co.; Longmont (CO); On-site; USD 34,000 - 48,000; Full time

Job summary

Kroger Co. in Longmont, CO is seeking a Deli Department Supervisor to lead a friendly team and deliver an uplifting customer experience through exceptional service.

You will interview, train, coach, and evaluate associates, ensure food safety, and manage schedules and promotions while upholding Kroger's values of respect, integrity, and inclusion. Join a team that values customer satisfaction, teamwork, and continuous improvement, with opportunities to develop leadership and operational skills

Qualifications

• Effective communication and customer service skills.
• Knowledge of basic math for everyday tasks.
• Ability to handle stressful situations calmly.
• Ability to lead other associates and supervise teams.
• Flexibility in work schedule to meet store needs.
• Successful completion of basic and supervisory skills training.

Responsibilities

• Establishing an uplifting work environment for valued and engaged associates.
• Empowering associates to create a simple, fresh and inspired shopping experience.
• Prioritize and plan work activities using time efficiently.
• Identify and resolve problems by analyzing information and proposing solutions.
• Communicate store information to associates including alerts from meetings.
• Onboard new associates to the department and explain benefits.
• Support the Customer 1st team and uphold company promises.
• Delegate tasks with clear direction and monitor progress.
• Be punctual and ensure coverage when absent.
• Execute daily priorities and performance goals.
• Adhere to food safety regulations and guidelines.
• Promote safety programs and report unsafe conditions.
• Stay current with ads and promotions to inform customers.
• Promote corporate brands and educate associates.
• Schedule Deli associates to cover demand.
• Provide actionable feedback for growth of teams and individuals.
• Align work with store initiatives and priorities.
• Communicate store priorities clearly and recognize progress.
• Maintain knowledge of products to assist customers.
• Create and execute sales promotions with store management.
• Monitor supply expenses to ensure resources meet demand.
• Assist store management with department budget and P&L reviews.
• Take action on financial reports and implement business plans.
• Supervise/coach Deli associates and conduct performance reviews.
• Cooperate in high-paced and sometimes stressful environments.
• Manage conflicts constructively and with integrity.
• Adhere to honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodations.

Skills

Effective communication / customer

Basic math

Handle stressful situations

Lead other associates

Flexibility in schedule

Supervisory skills

Job description

Kroger Co. in Longmont, CO is seeking a Deli Department Supervisor to lead a friendly team and deliver an uplifting customer experience through exceptional service.

You will interview, train, coach, and evaluate associates, ensure food safety, and manage schedules and promotions while upholding Kroger's values of respect, integrity, and inclusion. Join a team that values customer satisfaction, teamwork, and continuous improvement, with opportunities to develop leadership and operational skills