Deli Department Lead: Guest Experience Champion

Fresh Market Inc.; Boca Raton (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401(k) match

Medical insurance

PTO options

Life insurance

Job summary

The Fresh Market in Boca Raton is seeking a Deli Department Lead to support the Deli Department Manager. You will guide the team to deliver an exceptional guest experience, supervise operations, and maintain daily readiness with a focus on hospitality and teamwork.

You will help monitor schedules, manage inventory, and analyze department performance while coaching staff to grow and succeed in a fast-paced grocery environment.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Assist in maintaining accurate inventory levels, minimizing shrink, and supporting ordering processes.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Leverage available technology to perform these tasks.

Skills

Leadership

Guest service

Communication

Problem solving

Team motivation

Education

Associate’s degree in business or related field

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market in Boca Raton is seeking a Deli Department Lead to support the Deli Department Manager. You will guide the team to deliver an exceptional guest experience, supervise operations, and maintain daily readiness with a focus on hospitality and teamwork.

You will help monitor schedules, manage inventory, and analyze department performance while coaching staff to grow and succeed in a fast-paced grocery environment.