Deli Department Lead — Elevate Service & Growth

Kroger Family of Companies; Anna (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Kroger Family of Companies in Texas seeks a Deli Department Leader to drive exceptional customer service, uphold safety and quality standards, and achieve department goals. This role oversees staffing, promotions, inventory, and training for deli associates within a fast-paced store environment.

You will develop schedules, implement promotions, monitor temperatures and QA processes, and partner with store management to meet financial targets while ensuring compliance with local regulations.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that makes customers feel welcome and responds to questions about products
• Inform customers of produce specials and offer samples
• Review/inspect products for quality and freshness
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate associates about promotions affecting the department
• Prepare seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in budget, expense control, and profit/loss reviews
• Schedule daily, weekly and monthly price changes
• Plan and organize inventory and CAO processes
• Ensure proper temperatures in cases and logs are maintained
• Reinforce safety programs and report safety risks or incidents
• Adhere to laws and company guidelines
• Ability to work in a fast paced and sometimes stressful environment
• Ability to manage conflict professionally
• Maintain honesty and integrity in customer and business information
• Follow directions and resolve customer issues
• Support interactions with minors, individuals with special needs, and older adults
• Perform essential job functions with or without accommodation

Skills

Communication skills

Stress handling

Team leadership

Adaptability

Education

High School Diploma or GED

Job description

Kroger Family of Companies in Texas seeks a Deli Department Leader to drive exceptional customer service, uphold safety and quality standards, and achieve department goals. This role oversees staffing, promotions, inventory, and training for deli associates within a fast-paced store environment.

You will develop schedules, implement promotions, monitor temperatures and QA processes, and partner with store management to meet financial targets while ensuring compliance with local regulations.