Deli Department Lead – Customer Experience & Growth

Kroger Family of Companies; Waynesboro (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

Kroger Family of Companies seeks a Deli department leader to drive exceptional customer service and maintain a safe, clean environment. You will monitor department activities, assist with budgeting, and develop staff through training and performance reviews.

Ideal candidates have strong communication skills, basic math proficiency, and a food handlers permit. Previous deli/retail experience and management exposure are desired to support department goals and promotions.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Skills

Communication

Math

Stress management

Customer service

Education

High School Diploma or GED

Management experience

Deli/retail experience

Second language

Job description

Kroger Family of Companies seeks a Deli department leader to drive exceptional customer service and maintain a safe, clean environment. You will monitor department activities, assist with budgeting, and develop staff through training and performance reviews.

Ideal candidates have strong communication skills, basic math proficiency, and a food handlers permit. Previous deli/retail experience and management exposure are desired to support department goals and promotions.