Deli Department Lead - Customer Experience & Ops

Kroger; Roanoke (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Kroger is seeking a Deli Department Leader to drive outstanding customer service and maintain a safe, clean environment. You will manage department performance, scheduling, inventory, and promotions to meet sales and profit goals while aligning with Kroger’s core values.

Responsibilities include coaching associates, ensuring product quality, and implementing departmental plans and safety procedures in a fast-paced store setting.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit upon employment.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products and locating items.

Skills

Communication skills

Stress management

Safety awareness

Customer service

Education

High School Diploma or GED

Tools

CAO (Computer Assisted Ordering)

Job description

Kroger is seeking a Deli Department Leader to drive outstanding customer service and maintain a safe, clean environment. You will manage department performance, scheduling, inventory, and promotions to meet sales and profit goals while aligning with Kroger’s core values.

Responsibilities include coaching associates, ensuring product quality, and implementing departmental plans and safety procedures in a fast-paced store setting.