DELI/COFFEE SHOP BARISTA

Kroger; Harwood Heights (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a customer-focused role. This position emphasizes delivering exceptional service and preparing quality coffee beverages while adhering to company standards. With a commitment to employee well-being, the company offers comprehensive benefits, flexible scheduling, and opportunities for career growth. If you are passionate about food, enjoy working in a dynamic environment, and are eager to learn, this role provides a fantastic opportunity to thrive and make a difference in the community.

Benefits

Healthcare Coverage

Flexible Scheduling

Paid Time Off

Tuition Reimbursement

Employee Discounts

Employee Assistance Program

Qualifications

• High school diploma or GED with 6 months of customer service experience.
• Ability to work weekends and in a fast-paced environment.

Responsibilities

• Deliver excellent customer service and maintain cleanliness.
• Prepare various beverage orders and follow company policies.
• Support customers with special needs and manage conflicts.

Skills

Customer Service

Conflict Management

Fast-paced Environment Adaptability

Organizational Skills

Education

High School Diploma or GED

Job description

Harwood Heights, IL, United States (On-site)

Job Description

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Promote and follow company initiatives
• Greet customers, answer questions, and suggest product to enhance service and meet sales goals
• Maintain cleanliness of customer service area and equipment
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
• Follow store policies and procedures
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards
• Follow standards for merchandising, stocking, rotating, and storing all products
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
• Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Knowledge of company policies, procedures, and organizational structure
• Familiarity with industry/technical terms and processes

Job Info

• Job Identification 123752
• Job Category Store Operations
• Posting Date 05/06/2025, 01:26 PM
• Locations 7401 W Lawrence Ave, Harwood Heights, IL, 60706, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!