Deli & Bakery Customer-Service Specialist

Food Lion; Dunbrook (MD); On-site; USD 22,000 - 33,000; Full time

Job summary

Food Lion in Pasadena, MD is seeking a Deli Bakery Associate to provide quality customer service and maintain department standards. You will assist customers, follow food safety guidelines, and help with ordering, receiving, and merchandising in a fast-paced retail environment.

The role requires strong communication and teamwork, prior food handling knowledge, and the ability to learn company systems. Full-time, on-site position with physical requirements and safety training included.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates.
• Follows all technical manuals for processing of product, label placement, etc.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Ensures proper sanitation of department, equipment and proper food handling/preparation.
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO).
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties as assigned

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion in Pasadena, MD is seeking a Deli Bakery Associate to provide quality customer service and maintain department standards. You will assist customers, follow food safety guidelines, and help with ordering, receiving, and merchandising in a fast-paced retail environment.

The role requires strong communication and teamwork, prior food handling knowledge, and the ability to learn company systems. Full-time, on-site position with physical requirements and safety training included.