Defense IT Help Desk Specialist (Secret Clearance)

Serco; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Serco is seeking a Helpdesk Support Specialist to support the CNIC N6 program with the U.S. Navy. The role requires a DoD Secret clearance, US citizenship, and 8+ years of relevant experience, or equivalent degree-level qualifications.

Responsibilities include managing user trouble calls, telecom services, SIPRNet/NIPRNet accounts, VTC setup, and security policy testing. The position involves maintenance of telecom, data encryptors, cabling, VoSIP devices, and office peripherals, with occasional

Qualifications

• Active DoD Secret security clearance required.
• U.S. Citizenship required.
• High School Diploma or GED required.
• Minimum 8 years of relevant experience or applicable degree-based alternative.
• Current DoD IT 8570 Level II compliant certification (e.g., CompTIA Security+, CAP, CASP, CISSP, CISM, or CISA).
• Working knowledge of Microsoft Office Suites (Word, Excel, PowerPoint, Access).

Responsibilities

• Manage and resolve network or domain user trouble calls.
• Activate or reactivate telecom services.
• Troubleshoot user domain accounts (SIPRNet/NIPRNet) and review related forms.
• Support SIPRNet/NIPRNet setup and upgrades of user endpoints.
• Support acquisition and upgrades of data encryptors.
• Install and troubleshoot Video Teleconferencing (VTC) endpoints and provide user support.
• Install and upgrade data/telecom cabling (fiber, copper).
• Install, set up and upgrade VoSIP telephones.
• Assist in computing platforms maintenance and upgrades.
• Maintain printers, scanners, faxes and other office devices.
• Assist in implementing and testing security policies for user domains.
• Develop site surveys and determine user-domain requirements.
• Develop cost estimates and coordinate procurement as needed.
• Train users on systems as required.

Skills

DoD Secret Clearance

US Citizenship

Microsoft Office

Network trouble shooting

Telecom services activation

Education

High School Diploma or GED

Associate's Degree +6 years experience

BA Degree +4 years experience

Masters Degree +2 years experience

Tools

SIPRNet

NIPRNet

Video Teleconferencing (VTC)

VoIP

Printer/Scanner maintenance

Job description

Serco is seeking a Helpdesk Support Specialist to support the CNIC N6 program with the U.S. Navy. The role requires a DoD Secret clearance, US citizenship, and 8+ years of relevant experience, or equivalent degree-level qualifications.

Responsibilities include managing user trouble calls, telecom services, SIPRNet/NIPRNet accounts, VTC setup, and security policy testing. The position involves maintenance of telecom, data encryptors, cabling, VoSIP devices, and office peripherals, with occasional