Service Desk Technician - DoD IT Support (Secret Clearance)

Centuria; Bedford (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Centuria is seeking a Service Desk Technician to support the 66th Air Base Group at Hanscom AFB. The role centers on incident handling, ticketing, and remote/on-site troubleshooting to ensure service quality and compliance with security requirements.

The candidate will work in an enterprise help desk environment, handling VoIP/SIP services, software license management, and DISA STIGs compliance while delivering timely customer service and meeting contract metrics.

Qualifications

• Must have Secret level DoD clearance.
• CompTIA Security+ certification required on day one.
• 7–9 years of experience with high school diploma.
• CompTIA A+ and Network+ desired.
• ITIL certification desired.

Responsibilities

• Complies with ticket procedures, creating and updating tickets daily.
• Maintains and monitors hardware/software for Hanscom AFB clients.
• Review tickets daily and keep customers informed of changes.
• Support VoIP and SIP services for clients.
• Staffs rotation shifts for Help Desk coverage.
• Troubleshoots remotely via Dameware and on-site as needed.

Skills

Windows 10

Active Directory

Office 365

Teamwork

Customer service

Communication

Problem solving

Attention to detail

Adaptability

Documentation

Education

Secret Level DoD Security Clearance

CompTIA Security+

High School Diploma

CompTIA A+

CompTIA Network+

ITIL

Tools

Dameware

SCCM (System Center Configuration Manager)

ECAM

Office 365 Admin

Job description

Centuria is seeking a Service Desk Technician to support the 66th Air Base Group at Hanscom AFB. The role centers on incident handling, ticketing, and remote/on-site troubleshooting to ensure service quality and compliance with security requirements.

The candidate will work in an enterprise help desk environment, handling VoIP/SIP services, software license management, and DISA STIGs compliance while delivering timely customer service and meeting contract metrics.