Defense Fuels Help Desk Analyst

LMK Recruiting Solutions; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

LMK Recruiting Solutions seeks a Defense Fuels Help Desk Analyst to provide Tier II support for FuelsManager Defense and DLA EPoS software across DoD fuel operations. The role emphasizes troubleshooting, documentation, and collaboration with product, QA, and system admin teams to minimize downtime.

Ideal candidates have DoD energy operations familiarity, DoD 8570 II certification, an Associate degree with 2+ years of IT support, and readiness to work a 24/7 schedule including evenings and

Qualifications

• Citizenship: US required and DoD clearance eligible.
• DoD 8570-01 IAT Level II certification or equivalent.
• Associate degree with 2+ years IT/tech support experience.
• Experience with Windows OS, Windows Server, and networking.
• Willingness to participate in 24/7/365 shift coverage.

Responsibilities

• Diagnose, troubleshoot, and resolve complex application failures for FuelsManager Defense and EPoS systems.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with product dev, QA, and system admin teams on escalations.
• Provide end-user support across DoD fuel operations at bases and energy sites.
• Maintain high uptime and respond to incidents on a 24/7 schedule.

Skills

Windows OS

Windows Server

Networking basics

Security+ or DoD 8570 II

Analytical thinking

Written/verbal communication

Education

Associate degree in IT or related field

Tools

ServiceNow ITSM

FMD/EPoS knowledge

Job description

Defense Fuels Help Desk Analyst

Location: Remote - US (EST/CST preferred)

Job Type: Full-time

Security Clearance: Ability to obtain/maintain Government IT Public Trust IT2 (U.S. Citizenship

(Required)

Coverage: Rotational 24/7/365 shift coverage required (including evenings, weekends, and holidays)

About My Client

My client is a leading worldwide environmental technology company with operations and customers

spanning over 100 countries. They are the trusted partner for the world's most regulated industries,

offering a unified platform that covers the full stack from physical sensors to AI-driven intelligence to

measure, monitor, and protect mission-critical operations.

Through its dedicated division, my client provides mission-critical solutions to the Department of Defense

(DoD), the Energy Information Administration (EIA), and other federal energy stakeholders. Their systems

are trusted across 600+ U.S. defense bases and the world's busiest airports. By supporting these

systems—specifically FuelsManager® Defense (FMD) and the DLA Energy Enterprise Point of Sale

(EPoS) system—you will directly enable military logistics, operational readiness, and global mission

success.

About the Role

We are seeking a Defense Fuels Help Desk Analyst to provide Tier II technical support for

FuelsManager® Defense (FMD) and DLA Enterprise Point of Sale (EPoS) software systems, serving as a

technical resource for Department of Defense energy operations. Troubleshoot software and technical

issues, create and maintain user accounts, develop and maintain technical documentation, collaborate

with team members, and help ensure minimal downtime for end users across DLA Energy sites

worldwide.

About the Role

The Defense Fuels Help Desk Analyst is a Tier II technical support specialist responsible for providing

end-user support for FuelsManager® Defense (FMD) and DLA Energy's Enterprise Point of Sale (EPoS)

systems. This role supports Department of Defense fuel operations at military bases, energy sites, and

logistics hubs worldwide.

The ideal candidate will possess strong help desk and software support skills. Operational knowledge of

fuel management and defense energy operations is highly desirable. The analyst must exercise sound

judgment and demonstrate strong problem-solving abilities. Responsibilities include independently

troubleshooting technical issues, developing and maintaining technical documentation, and serving as a

resource for energy-related programs and processes.This position is ideal for candidates with prior fuel or

POL (Petroleum, Oil, and Lubricants) operations experience, military service, and Help Desk support

experience.The Energy Help Desk operates 24x7x365. Candidates must be willing and able to work

various shifts, including days, evenings, nights, weekends, and holidays, as required.

Key Responsibilities

Tier II Technical Support

Diagnose, troubleshoot, and resolve complex application failures and system errors for

FuelsManager® Defense (FMD) and EPoS systems.

Work independently to identify root causes and collaborate with product development, QA, and

system admin teams for escalations.

Ensure exceptional application uptime and provide timely, workflow-optimized technical solutions.

Documentation & Knowledge Management

Author and maintain technical solutions, workarounds, troubleshooting guides, and internal

knowledge base articles.

Track recurring issues to develop long-term preventative solutions and process improvements.

Subject Matter Expertise & Collaboration

Act as a SME on DoD fuel operations, DLA Energy business processes, and enterprise

point-of-sale workflows.

Advise and mentor team members, project managers, and DLA service representatives on

application best practices.

Participate in a 24/7/365 rotational shift schedule to ensure continuous support for global defense

operations.

Required Qualifications

Citizenship: U.S. Citizenship is required. Must be eligible to obtain and maintain a Government

IT Public Trust IT2 clearance.

Certification: DoD 8570-01 IAT Level II Certification (e.g., Security+ CE) or equivalent

DoD-approved certification.

Education & Experience: Associate degree with 2+ years of relevant IT/technical support

experience (equivalent hands-on experience will be considered in lieu of a degree).

Technical Skills: Hands-on proficiency with Microsoft Operating Systems (Windows Server,

Windows 10/11) and foundational networking knowledge.

Availability: Firm willingness to participate in a 24/7/365 rotational coverage schedule (including

weekends and holidays).

Soft Skills: Strong analytical thinking, independent decision-making, and excellent written/verbal

communication skills.

Preferred Qualifications

Prior military experience or a background in fuel/POL operations.

Hands-on experience with FuelsManager® Defense (FMD), DLA business systems, Inventory

Management Interfaces, or energy sector software.

Knowledge of wholesale/retail fuels operations, fuel accounting, and inventory reconciliation.

Experience utilizing ServiceNow or similar IT Service Management (ITSM) ticketing platforms.

Previous Tier 1 or Tier 2 desktop/help desk support experience in a defense or energy

environment.

Why Join?

If you want to leverage your technical skills or military background to support critical global logistics and

defense readiness, this role offers a direct opportunity to make an impact within a stable, world-class

technology ecosystem.