DefaultIS Technology Support Manager

Turner Construction Company; Decatur (AL); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Turner Construction Company seeks a senior technology leader to drive OT and IT support across multiple xPLOSM manufacturing facilities. You will lead a Technology Support team to ensure reliable services, security, and continuous improvement in operations, inventory, logistics, and productivity.

The role requires extensive experience in information services management, strong leadership, and the ability to partner with stakeholders to standardize technology solutions across sites.

Qualifications

• Bachelor’s Degree in Information Technology or related field with relevant certifications and 10+ years of progressive responsibility in information services or customer support.
• Minimum of 3 years leading technical teams.
• Experience supporting manufacturing operations with high availability requirements.
• Strong knowledge of networking and Windows environments; OT/IT experience preferred.

Responsibilities

• Lead and develop Technology Support team to provide OT and IT support for manufacturing operations.
• Establish standards, processes, and roadmaps to enable safe, efficient, and reliable technology across multiple facilities.
• Collaborate with stakeholders to deliver standardized, scalable technology solutions.

Skills

Leadership

Communication

Project management

Vendor management

Analytical thinking

Influence & consensus

Problem solving

Education

Bachelor’s Degree in Information Technology/CS/Operations/Business Management

Tools

WMS

MDM

Ticket management systems

Job description

Position Description:
Leadoperational technology (OT) and information technology (IT) support across xPLOSM manufacturing facilities. Drive reliability, security, and continuousimprovement of technology supporting manufacturing operations, inventorymanagement, logistics, warehouse operations, and facility productivity. ManageTechnology Support team, establish operational standards, processes, andtechnology roadmaps to enable safe, efficient, and reliable manufacturingoperations while partnering with stakeholders to deliver standardized, scalabletechnology solutions across multiple manufacturing facilities..

Essential Duties & Key Responsibilities:
Lead, manage, and develop Technology Support team to provide operational technology and information technology support for manufacturing operations through reliable delivery of technology services and infrastructure, supporting multiple xPL OSM manufacturing facilities.

#LI-ML1

• Qualifications:
• Bachelor’s Degree from accredited degree program in Information Technology (IT), Computer Science, Operations, Business Management, or related field of study with relevant certifications, and minimum of 10 years of progressive responsibility in Information Services Management or Customer Support Services or related area, or equivalent combination of education, training, and experience
• Minimum of 3 years leading technical teams
• Experience supporting manufacturing operations with high availability requirements
• Strong knowledge of networking, Windows environments, mobile technologies, and operational support
• Excellent leadership, communication, and project management skills
• Manufacturing technology leadership experience preferred
• Warehouse Management System (WMS) experience preferred
• Operational Technology (OT) experience preferred
• Mobile Device Management (MDM) experience preferred
• Network+, Security+, ITIL, or PMP certification a plus
• Experience supporting multiple manufacturing facilities preferred
• Solid business and Information Technology (IT) acumen and familiar with business process such as Operations, Business Development, Finance, and Human Resources
• Working knowledge of project management and change management methodologies
• Professional verbal and written communication skills with ability to present to non-technical audiences and leadership
• Able to influence others and build consensus across a diverse set of stakeholders
• Strong analysis, critical thinking, good judgment, and problem-solving skills
• Experience with contracts and vendor management
• Supervisory experience, with ability to delegate, mentor, and deliver feedback
• Experience applying continuous improvement principles and concepts
• Experience managing teams using ticket management systems
• Extensive experience with desktop and systems support and troubleshooting (e.g., office applications, security apps and tools, data, voice technologies)
• Travel required
• Physical Demands: Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions. While performing the duties of this job, theemployee is frequently required to sit, climb, balance, stoop, kneel, crouch,crawl, use hands to finger, handle or feel objects, tools, or controls, andreach with hands, talk, and hear. The employee frequently views a computermonitor and frequently uses a computer keyboard. Specific vision abilitiesrequired by this job include close vision, peripheral vision, depth perception,and the ability to adjust focus. Performance of the required duties requirephysical ability to climb permanent and temporary stairs, passenger use ofconstruction personnel hoists, ability to climb ladders and negotiate workareas under construction. The employee is regularly required to be mobile, andthe employee regularly travels both short and long distances via a variety ofconveyances. The employee must regularly lift and/or move up to 15 pounds andoccasionally lift and/or move up to 50 pounds.
• Work Environment: Thework environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions. While performing the duties of this job, theemployee regularly works at manufacturing work sites where the employee isexposed to moving mechanical parts, high precarious places, fumes, or airborneparticles, outside weather conditions, and risk of electrical shock. The noisein the work environment is usually moderate to loud. The employee is requiredto work in compliance with company safety policies, procedures, and applicablelaws.

Turner is an Equal Opportunity Employer — minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

VEVRAA Federal Contractor

View your Equal Employment Opportunity rights under the law.

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.
VEVRAA Federal Contractor