IS Technology Support Engineer

Turner Construction Company; Decatur (AL); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Turner Construction Company seeks an OT/IT support specialist to maintain technology services and infrastructure across xPL Offsite manufacturing facilities. You will troubleshoot production, logistics, and shop-floor technology, support mobile devices and printers, and ensure uptime and security in a fast-paced environment.

Role involves documenting issues, supporting inventory and manufacturing applications, and coordinating with engineering and operations to minimize disruption.

Qualifikationen

• Bachelor’s degree or equivalent in information technology or related field.
• Security+ certification is preferred.
• Experience with Windows workstations and network-connected devices.

Aufgaben

• Provide OT and IT support for xPL Offsite manufacturing operations.
• Troubleshoot issues affecting production, logistics, inventory, and shop-floor tech.
• Support handheld devices, printers, scanners, and warehouse tech.
• Document issues in the IS ticketing system and update end-users.
• Assist with inventory management, warehouse management, and manufacturing apps.

Kenntnisse

OT/IT support

Troubleshooting

Customer support

Independent work

Security awareness

Ausbildung

Bachelor’s degree in Information Services/CS/Operations

IT certifications (A+, Network+, MCP)

Tools

Windows Server Admin

Active Directory

Office 365/SharePoint/OneDrive

Mobile Device Management

Ticketing systems

LAN/WAN concepts

Jobbeschreibung

Position Description

Provideoperational technology (OT) and information technology (IT) support for xPLOffsite (xPL) manufacturing facilities, including supporting systems, devices,infrastructure, and technologies that enable manufacturing operations,inventory management, logistics, and facility productivity. Work closely withproduction, logistics, operations, engineering, and facility leadership teamsto ensure technology systems remain available, secure, and aligned withbusiness needs. Support technology implementations across multiplemanufacturing facilities and assist in establishing standardized supportpractices.

Essential Duties & Key Responsibilities

• Provide operational technology and information technology support for xPL Offsite (xPL) manufacturing operations through reliable delivery of technology services and infrastructure.
• Troubleshoot and resolve issues affecting production, logistics, inventory management, mobile devices, printers, scanners, and shop-floor technology.
• Support handheld scanners, tablets, kiosks, label printers, mobile carts, and warehouse technology systems.
• Document issues in Information Services (IS) ticketing system and provide timely status updates and final resolutions to end-users. Maintain updated documentation of assigned requests within ticket management system. Support development of knowledge-based articles based on ticket resolutions as applicable.
• Assist with implementation and support of inventory management, warehouse management, and manufacturing applications.
• Coordinate support activities to minimize disruption to production and operational workflows.
• Identify and escalation technology risks that may affect production, systems, or business operational continuity.
• Support facility network infrastructure including wireless connectivity throughout manufacturing and warehouse environments.
• With authorization, procure hardware, software, and cellular services from equipment vendors and provision and configure as assigned. Track allocation of equipment.
• Assist with deployment and support of wired and wireless technologies used throughout manufacturing operations.
• Support network-connected devices utilized in production and logistics environments.
• Maintain technology inventories, documentation, and asset tracking.
• Follow cybersecurity standards and access control requirements for manufacturing environments.
• Understand, follow, and apply IS policies, procedures, security and standards relating to infrastructure systems, components, applications and services.
• Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies, procedures, Turner tools, and best practices.
• Assist with management of vendor access and connectivity requests following IS standards.
• Support recovery from disaster or failure of equipment identified during daily system backups and other mission critical manufacturing infrastructure.
• Support patching and maintenance activities while minimizing impact to operations.
• Identify opportunities to improve operational efficiency through technology, including use of Artificial Intelligence (AI) and in collaboration with IS AI resources.
• Participate in xPL technology initiatives supporting automation, mobility, inventory accuracy, and process improvement projects following IS methodology for change management.
• Support development, tracking, and maintenance of timely documentation of local technology infrastructure including inventories of hardware and applications of desktop computers.
• Develop and maintain knowledge articles and support documentation.
• Provide support to plant facility expansion and startup activities.
• Apply basic operational technology (OT) security practices, including network segmentation awareness and secure vendor remote access support, as directed.
• Adopt IS lean tools to plan, schedule, and perform work activities and to communicate status with supervisor and team.
• Apply basic continuous improvement concepts and practices to work efficiently, enhance programs, coordinate, and reduce waste.
• Other activities, duties, and responsibilities as assigned.

Qualifications

• Minimum of 3 years supporting technology in manufacturing, warehouse, logistics, distribution, industrial, or enterprise environments and in pursuit of or with Bachelor’s Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study, or with current Information Technology (IT) certifications such as A+, Network+, or MCP, or with equivalent combination of education, experience, and training
• Security+ certification preferred
• Experience supporting mobile devices, printers, scanners, Windows workstations, and network-connected devices
• Experience with ticket management systems
• Strong troubleshooting and customer support skills
• Ability to work independently with direction and supervision in a fast-paced operational environment
• Manufacturing technology support experience including experience with Warehouse Management System (WMS) , Inventory management system preferred
• Experience supporting multiple facilities preferred
• Basic knowledge of Windows Server Administration and Active Directory
• Familiar with installation and deployment of Windows 10 and 11 operating systems
• Proficient computer skills and familiar with Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications
• Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems
• Familiar with supporting multi-function printers and scanners
• Knowledge of malware, spyware, anti-virus software
• Basic experience using continuous improvement principles and concepts
• Professional and clear verbal and written communication skills
• Exceptional organizational skills with attention to detail
• Able to take direction, learn and process information quickly, follow tasks through to completion
• Display interpersonal skills with ability to work with individuals across organizational levels
• Travel required, access to reliable transportation required

Physical Demands

Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions. While performing the duties of this job, theemployee is frequently required to sit, climb, balance, stoop, kneel, crouch,crawl, use hands to finger, handle or feel objects, tools, or controls,andreach with hands, talk, and hear. The employee frequently views a computermonitor and frequently uses a computer keyboard. Specific vision abilitiesrequired by this job include close vision, peripheral vision, depth perception,and the ability to adjust focus. Performance of the required duties requirephysical ability to climb permanent and temporary stairs, passenger use ofconstruction personnel hoists, ability to climb ladders and negotiate workareas under construction. The employee is regularly required to be mobile, andthe employee regularly travels both short and long distances via a variety ofconveyances. The employee must regularly lift and/or move up to 15 pounds andoccasionally lift and/or move up to 50 pounds.

Work Environment

Thework environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions. While performing the duties of this job, theemployee regularly works at manufacturing work sites where the employee isexposed to moving mechanical parts, high precarious places, fumes, or airborneparticles, outside weather conditions, and risk of electrical shock. The noisein the work environment is usually moderate to loud. The employee is requiredto work in compliance with company safety policies, procedures, and applicablelaws.

Turner is an Equal Opportunity Employer — minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

VEVRAA Federal Contractor

For reasonable accommodations, please click here .

View your Equal Employment Opportunity rights under the law.