Default Loan Servicing Specialist - Bankruptcy

First American; United States; Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Employee stock purchase plan

Job summary

First American's ServiceMac unit seeks an experienced professional to service mortgage accounts and oversee bankruptcy activities in full compliance with state and federal laws, investor and insurer guidelines, and company policies.

You will conduct thorough file reviews, manage bankruptcy proceedings with mortgagors, attorneys, investors and trustees, monitor timelines, and ensure accurate data entry and reporting across systems.

Qualifications

• Experience in bankruptcy processes and mortgage servicing
• Strong written and verbal communication skills
• High attention to detail and adherence to guidelines
• Experience with GSE and government programs preferred
• MSP and LoanSphere experience preferred
• Proficiency with Windows OS and MS Office tools (Word, Excel, Outlook)

Responsibilities

• Service mortgage accounts to ensure bankruptcy activities comply with state and federal laws and guidelines
• Conduct thorough reviews of files to ensure bankruptcy timeframes are met
• Manage bankruptcy proceedings with mortgagors, attorneys, investors, insurers, trustees and other parties
• Monitor activities by reviewing bankruptcy records and timelines across systems
• Follow up on outstanding requests from internal and external partners
• Audit accounts for expense compliance and correct application to the system of record
• Research loans with questionable items and ensure proper notifications and actions
• Maintain exception reporting as key control to minimize risk

Skills

Bankruptcy knowledge

Verbal and written communication

Attention to detail

GSE experience

Government experience

Education

High School diploma or equivalent

Tools

MSP

LoanSphere

Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Service mortgage accounts to ensure all bankruptcy and related default activities follow all state and federal laws. Perform a variety of bankruptcy tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance.

Essential Functions

• Service mortgage accounts to ensure all bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
• Conduct a complete review of files to ensure all bankruptcy time frames have been met
• Manage bankruptcy proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with bankruptcy
• Monitor activities by reviewing bankruptcy proceedings, records, and time frames, in addition to working all system/ database activities throughout the bankruptcy process
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners
• Audit accounts for expense compliance and ensure proper application to system of record
• Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners
• Manage exception reporting used as key controls for minimizing risk

Knowledge and Skills/Technology Used

• Working knowledge of fundamental concepts, practices and procedures of bankruptcy
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

Typical Education

High School diploma or equivalent

Typical Range of Experience

3+ years of directly related experience

Pay Range: $21.24 - $28.30 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.