DEERS/RAPIDS ID Card Specialist

Honu Services Inc; Georgia; On-site; USD 42,000 - 62,000; Full time

Job summary

Mano Lani, LLC is seeking an ID Card Specialist to support DEERS/RAPIDS and CAC issuance for DoD personnel across Georgia from our Marietta, GA office.

The role involves verifying eligibility, maintaining security, conducting routine RAPIDS tasks, training staff, and generating reports for state agencies. A Bachelor's degree, 3 years of management experience, US citizenship, and ability to obtain clearance are required.

Qualifications

• Bachelor's degree in HR or Business Admin or equivalent experience.
• 3 years of professional experience in management.
• US Citizen able to obtain and maintain the required security clearance for the position.
• Strong organizational and time management abilities.
• In-depth knowledge of DEERS/RAPIDS systems, federal regulations regarding ID card and CAC issuance, and related processes.
• Strong understanding of security protocols and compliance with DoD regulations for sensitive information management.
• Ongoing training in customer service excellence and conflict resolution techniques.

Responsibilities

• Perform all tasks related to ID card and CAC issuance, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in Federal regulations.
• Conduct weekly accountability checks for CAC-related stock items, including cardstock and printer consumables.
• Issue memorandums of authorization for DoD installation Commissary and Exchange privileges to eligible customers promptly.
• Access and update RAPIDS configuration utilities as needed, ensuring system settings remain accurate and functional.
• Review RAPIDS system audit trails weekly and investigate security violations in coordination with the Security Manager.
• Verify Early TRICARE eligibility for mobilizing service members.
• Input Medicare Part B data into the system for eligible personnel.
• Field and resolve customer complaints related to ID card services.
• Identify and resolve system data discrepancies promptly and accurately.
• Generate and submit reports for the G1, including ID card issuance statistics and stock usage trends.
• Verify college student status and enrollment for dependents requesting ID cards.
• Execute tasks as the state's liaison for DEERS/RAPIDS-related matters with the National Guard Bureau Project Office.
• Ensure the security of DEERS/RAPIDS workstations, maintaining 100% compliance with DoD security protocols.
• Maintain the state roster of RAPIDS users, including adding roles and updating access privileges.
• Request, delete, and update DEERS logon IDs and security privileges.
• Deactivate and report security violators promptly and in compliance with security protocols.
• Report State Security Manager (SSM) changes to DEERS security immediately upon identification, meeting compliance with reporting requirements.
• Maintain current site information, including site name, location, phone numbers, and mailing address.
• Register, process, and maintain DEERS and RAPIDS data in accordance with Verifying Official responsibilities.
• Perform routine operator maintenance on RAPIDS workstations and printers, including changing lamination and toner.
• Ensure maximum protection against compromise or theft of sensitive information stored in RAPIDS.
• Implement training and awareness programs for RAPIDS security, incorporating these into state security training programs.
• Report information system security incidents for RAPIDS immediately upon discovery, following Incident Response Plan protocols.
• Submit incident reports to the Identification Card Administration Project Management Office promptly and in compliance with reporting requirements.
• Immediately report any unauthorized access attempts, system failures, or suspected defects that could lead to disclosure of sensitive DoD information.

Skills

Organizational skills

Time management

Communication skills

Customer service

Attention to detail

Documentation

Briefings/training

Conflict resolution

Education

Bachelor's degree in HR/Business Admin

Tools

DEERS/RAPIDS systems

Job description

Mano Lani, LLC is seeking an ID Card Specialist to support DEERS/RAPIDS and CAC issuance for DoD personnel across Georgia from our Marietta, GA office.

The role involves verifying eligibility, maintaining security, conducting routine RAPIDS tasks, training staff, and generating reports for state agencies. A Bachelor's degree, 3 years of management experience, US citizenship, and ability to obtain clearance are required.