Dedicated Sales Support Representative

Connection; Hillsborough (NH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental and vision benefits

401k with matching

Monday–Friday schedule

Job summary

Connection is seeking a customer-oriented team member to support the Account Manager during order fulfillment and daily transactions. You will help ensure accuracy, handle calls, and follow up on orders to sustain excellent service.

Ideal candidates bring strong communication, multitasking, and teamwork skills. The role offers a Monday–Friday schedule with competitive benefits and a supportive work environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and manage priorities.
• Strong teamwork and willingness to help others.

Responsibilities

• Provide superior customer service to the Account Manager and customers during the order fulfillment process.
• Support day-to-day transactions to allow the Account Manager to grow the business.
• Proactively follow up on open orders to minimize issues and resolve customer service problems.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and satisfaction.

Skills

Customer service

Communication

Multitasking

Team player

Job description

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We're the IT Department's IT Department.

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We're the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What Connection Offer You

• A supportive Team invested in your success
• Generous paid vacation, medical, dental and vision benefits
• Monday through Friday work schedule
• Tuition Reimbursement and 401k with matching

What You Bring To Connection

• A strong drive to succeed
• Excellent communication skills
• Strong customer service skills
• Ability to multitask
• The desire to help others

In a Typical Day You Will

• Provide superior customer to the Account Manager and customer during the order fulfillment process and in servicing
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Handle incoming calls and assist on calls as needed
• Prepare and follow up on orders to ensure accuracy and customer satisfaction

Min

USD $18.99/Hr.

Max

USD $22.98/Hr.