Dedicated Onsite Technician

IT Voice; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid time off

Travel reimbursement

Long Term Disability Insurance

Job summary

IT Voice is seeking an Onsite IT Support Technician to resolve technical issues, install and configure hardware and software, and ensure smooth IT operations on-site in Houston, TX. This role involves desk-side support, on-site engagement, and collaboration with the IT Voice team to escalate complex problems.

The ideal candidate has a High School diploma, US work eligibility, basic PC experience, and 1–2 years of support experience with a willingness to learn.

Qualifications

• High School degree or equivalency required.
• Approved to work in the US with a valid driver’s license.
• Basic PC and peripheral experience required.
• Familiarity with MS365 is favorable.
• 1-2 years of support experience and willingness to learn are favorable.
• Dependable transportation to the customer site is required.
• Must be located in the Houston, TX area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers)
• Passion for Technology
• Heart to always do the right thing and admit mistakes
• Good communication skills (willing to give and receive constructive feedback)

Responsibilities

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.

Skills

Desk-side support

Hardware support

Excellent communication

Willingness to learn

On-site customer service

Education

High School diploma or equivalent

Tools

MS365

Job description

About the role

As an Onsite IT Support Technician , you’ll play a crucial role in resolving technical issues, installing, and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you’ll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives.

We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

What you’ll do

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to **escalate** and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
• Adhere to IT Voice’s core values of Focus on others, own it, work smart, and do the right thing.
• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to **escalate** and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.

Qualifications

• High School degree or equivalency required.
• Approved to work in the US with a valid driver’s license.
• Basic PC and peripheral experience required.
• Familiarity with MS365 is favorable.
• Punctual, courteous, and professional demeanor required.
• 1-2 years of support experience and willingness to learn are favorable.
• Dependable transportation to the customer site is required.
• Must be located in the Housto, TX area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers)
• Passion for Technology (duh!)
• Heart to always do the right thing and admit mistakes (they will happen and its ok)
• Good communication skills (willing to give and receive constructive feedback)

Additional Information

• Dedicated 5-day-a-week resource, 8 hours per day during regular business hours with a 1-hour lunch, unless otherwise mutually agreed upon.
• Onsite as needed.
• Position reports to the Director of IT of IT Voice customer, but will be part of the IT Voice technical support team.
• Minimum of 3 days on the customer site and potentially 5 days per week.

What We Offer

• Base Salary: $55K-$65K/year
• Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
• Growth: Career advancement opportunities in a growing, people-first organization.

Job Type:

Full-time

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Long Term Disability Insurance

Work Location:

Houston, TX (On-Site)

Company Website:

www.itvoice.com