Dedicated Onsite IT Technician - Frisco

In-Telecom; Frisco (TX); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Descripción de la vacante

In-Telecom is seeking a Dedicated Onsite IT Technician to serve as the primary onsite IT resource for client locations in Frisco, TX. You will deliver advanced technical support, administer Microsoft 365, Active Directory, Windows Server, and manage networking and security platforms.

This client-facing role requires strong technical judgment, excellent communication, and the ability to work in a fast-paced MSP environment, with occasional after-hours for critical incidents.

Formación

• 4+ years of experience in IT support, systems administration, or network support.
• Experience in an MSP or multi-client environment preferred.
• Strong working knowledge of Microsoft 365 administration, Active Directory, DNS, DHCP, Windows 10/11, networking.

Responsabilidades

• Serve as the primary onsite IT resource and point of contact for the assigned client location.
• Provide hands-on desk-side support and resolve technical issues involving Microsoft 365, Windows OS, networking, servers, identity, applications, and collaboration technologies.
• Administer Microsoft 365 services including Exchange Online, Entra ID, Teams, SharePoint, Intune, licensing, and security settings.
• Provision and decommission user accounts, devices, access, licensing, and security permissions during onboarding/offboarding.
• Troubleshoot identity and access issues involving Active Directory, Entra ID, MFA, group policies, and security groups.
• Diagnose network connectivity issues including switches, firewalls, VPNs, VLANs, DNS, DHCP.
• Maintain site health, hardware inventory, infrastructure docs, and standards.
• Coordinate with vendors/ISPs and third-party partners when needed.
• Communicate findings and status to users and client leadership.
• Provide white-glove support to executives and VIP users.

Conocimientos

IT support

Systems admin

M365 Admin

Active Directory

Networking

Endpoint mgmt

PowerShell

ConnectWise

Educación

Associate degree in IT

Herramientas

ConnectWise

RMM

Azure

Endpoint security

Descripción del empleo

Position Summary

The Dedicated Onsite IT Technician serves as the primary onsite IT resource for assigned client locations, providing advanced technical support, systems administration, and operational ownership of the local technology environment. This role combines hands-on user support with Level 2 engineering responsibilities, including administration and troubleshooting of Microsoft 365, Active Directory, Windows Server, networking, endpoint management, and security platforms. The technician is expected to operate independently, maintain a strong understanding of the client environment, and deliver exceptional service to users ranging from frontline staff to executive leadership.

Application Deadline

13 November 2026

Department

Service Desk

Location

Texas

Description

Position Summary

The Dedicated Onsite IT Technician serves as the primary onsite IT resource for assigned client locations, providing advanced technical support, systems administration, and operational ownership of the local technology environment. This role combines hands-on user support with Level 2 engineering responsibilities, including administration and troubleshooting of Microsoft 365, Active Directory, Windows Server, networking, endpoint management, and security platforms. The technician is expected to operate independently, maintain a strong understanding of the client environment, and deliver exceptional service to users ranging from frontline staff to executive leadership.

This is a client-facing role requiring strong technical judgment, clear communication, and the ability to work effectively in a fast-paced MSP environment. The person in this role must be comfortable interfacing with executives regularly, thinking reactively in the moment when issues arise, and operating with a proactive long-term mindset to prevent repeat problems, improve the client environment, and strengthen the overall technology experience.

Work Location

This position requires a regular onsite presence at a designated client location in Frisco, TX.

The technician will serve as the primary onsite point of contact for all IT-related matters and will manage support requests through ConnectWise while partnering with In-Telecom remote support and engineering teams when additional expertise or escalation is required.

This is a full-time salaried position working Monday through Friday. Occasional after-hours support may be required for business-impacting incidents, maintenance activities, or projects.

Key Responsibilities

• Serve as the primary onsite IT resource and point of contact for all technology-related matters at the assigned client location.
• Provide hands-on desk-side support and resolve technical issues involving Microsoft 365, Windows operating systems, networking, servers, identity, applications, endpoint management, and collaboration technologies.
• Administer Microsoft 365 services, including Exchange Online, Entra ID, Teams, SharePoint, Intune, licensing, user access, and security settings.
• Provision and decommission user accounts, devices, access, licensing, and security permissions as part of employee onboarding and offboarding processes.
• Troubleshoot identity and access issues involving Active Directory, Entra ID, multifactor authentication, group policies, permissions, and security groups.
• Support Windows Server environments, including Active Directory, DNS, DHCP, file services, print services, and basic Group Policy administration.
• Diagnose network connectivity issues involving switches, firewalls, wireless networks, VPNs, VLANs, routing, DNS, and DHCP.
• Support conference room technology, Microsoft Teams Rooms, and collaboration platforms.
• Monitor alerts generated by RMM, backup, endpoint security, and network monitoring platforms.
• Maintain site health, hardware inventory, network closets, infrastructure documentation, and technology standards.
• Coordinate with vendors, ISPs, hardware providers, and other third-party partners when necessary.
• Identify recurring incidents and assist with root-cause analysis and long-term remediation efforts.
• Follow established security, change-management, and documentation standards.
• Maintain accurate ticket notes, time entries, resolution details, client documentation, SOPs, and knowledge-base articles.
• Communicate directly with users and client leadership regarding technical findings, business impact, next steps, and resolution status.
• Provide white-glove support to executive leadership and other VIP users with professionalism, discretion, and urgency.
• Assist with hardware deployments, upgrades, migrations, deployments, and remediation initiatives as needed.
• Maintain knowledge of current and emerging technologies and identify opportunities to improve reliability, security, and user experience.

Technical Qualifications

Skills, Knowledge & Expertise

• 4+ years of experience in IT support, systems administration, or network support.
• Experience in an MSP or multi-client environment preferred.
• Strong working knowledge of:
• Microsoft 365 administration (Exchange, Entra ID, Teams, SharePoint)
• Active Directory, Group Policy, DNS, and DHCP
• Windows 10/11 and endpoint support
• Network troubleshooting (LAN, WAN, VPN, firewall, wireless)
• Familiarity with virtualization (Hyper-V, VMware) and cloud platforms (Azure) preferred.
• Experience with tools such as ConnectWise, RMM platforms, endpoint security, and backup solutions preferred.
• Basic knowledge of physical security systems, including access control (badge systems), IP cameras, and video surveillance platforms, with the ability to perform basic troubleshooting and coordinate vendor support for access control and camera systems preferred.
• Basic scripting (PowerShell) is a plus.

Certification Requirements

Candidates should possess at least three of the following certifications (or equivalent experience):

• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Endpoint Administrator (MD-102)
• Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104)
• Identity and Access Administrator (SC-300)

Candidates without certifications may be considered if they agree to obtain an approved certification within six months of employment.

Professional Qualifications

• Strong ownership mentality.
• Exceptional customer service and client relationship skills.
• Experience supporting executive-level users.
• Ability to provide white-glove support with professionalism and discretion.
• Strong written and verbal communication skills.
• Strong organization and time-management skills.
• Ability to work independently and manage competing priorities.
• Commitment to continuous learning and professional development.

Education & Requirements

• Associate or Bachelor’s degree in IT, Computer Science, or related field preferred.
• Equivalent professional experience may be considered.
• Valid driver’s license and reliable transportation may be required.
• Ability to lift and move standard IT equipment when necessary.

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance

About In-Telecom

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.