Dedicated Fleet Manager

CRST The Transportation Solution, Inc.; Winston-Salem (NC); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement match

PTO

Parental leave

Job summary

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager in Winston-Salem, NC. You will be accountable for daily operations and financial performance of assigned customer accounts, ensuring safe, efficient service execution and strong customer relationships.

The role emphasizes leadership, data analysis, and cross-functional collaboration to drive profitability and service excellence. Monday–Friday, 7 am–4 pm, with travel as needed.

Qualifications

• High school diploma or equivalent.
• Proven experience in transportation or fleet operations with accountability for service and financial results.
• Strong analytical and data interpretation skills.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee daily operations and performance of dedicated drivers to ensure safety and on-time delivery.
• Lead, coach, and develop drivers to maintain engagement and consistent service execution.
• Foster collaborative relationships with customers through regular communication and service improvements.
• Monitor financial performance of accounts, including driver pay, overtime, equipment utilization, and cost control.
• Promote safety by adhering to DOT/HOS regulations and company standards.
• Track KPIs and implement corrective actions to meet targets.
• Collaborate with planning, maintenance, and leadership to optimize resources.
• Identify and implement process improvements to enhance efficiency and driver satisfaction.
• Maintain flexibility to support operations beyond standard hours; travel may be required.

Skills

Leadership

Customer management

Analytical skills

Communication

Problem solving

Education

High School Diploma

Four-year degree preferred

Tools

TMS

Data reporting tools

Job description

Who We Are

Headquarters: Cedar Rapids, IA

Position Location: Winston Salem, NC

About CRST: CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

CRST Dedicated Solutions

CRST's Dedicated Solutions team strives to provide customers with the flexibility of a private fleet – focused on speed, efficiency and value – without the expense. We work to deliver service excellence to our retailers and producers, relentlessly working toward more consistent, dependable and high-quality delivery services to make us an invaluable part of supply chain logistics.

The Opportunity

The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

Job Schedule

Monday - Friday 7 am - 4 pm

Compensation

$65,000 - $70,000 Starting salary (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Benefits

Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Essential Duties And Responsibilities

• Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
• Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
• Customer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
• Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
• Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
• Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
• Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
• Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results
• Customer Management: Demonstrated success building and maintaining customer relationships
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutionsLeadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
• Technology: Familiarity with transportation management systems and data reporting tools
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

Crst Core Value

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Eeo Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision‑making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.