Control Center Operator (44615)

Inter-Con Security; Vacaville (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible scheduling

Medical and dental benefits

Training and career development

401(k) retirement plan

Job summary

A leading security services provider is seeking an Unarmed Security Officer to join its elite team. This role requires monitoring various alarms and ensuring the safety of key assets. Candidates should have significant security experience, including qualifications in criminal justice. The position provides extensive training and is open to veterans. Benefits include flexible scheduling, training opportunities, and a supportive work environment.

Qualifications

• At least 2 years of experience in a security operation center.
• 2 years of law enforcement or 911 dispatch experience.
• 5 years of customer service experience.

Responsibilities

• Monitor alarms and events, assessing security situations effectively.
• Support staffing and maintain operational needs during shifts.
• Document actions in daily activity or incident reports.

Skills

Security operation center experience

Law enforcement experience

Customer service experience

Education

Associate’s degree in Criminal Justice, Computer Science, or related field

Job description

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US‑owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter‑Con remains under family ownership and control and operates as an industry leader in the field of customized, high‑requirement security solutions. Inter‑Con employs over 25,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law‑enforcement, and security experience. Inter‑Con is

Everywhere Security Matters.

Why Work at Inter‑Con?

Passion: Inter‑Con is a thriving company that is passionate about its products and people. Joining the Inter‑Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter‑Con family, you’re working with the best to build a safer future.

People: Inter‑Con is more than a company, it’s an alumni base. We believe in positioning the right people in the right place to help them achieve their long‑term aspirations for career growth. We have transitioned thousands of officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success.

Benefits: Inter‑Con offers excellent full‑time and part‑time benefits that include: flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more.

Partner with us to begin a journey that begins with a commitment and leads to a career of a lifetime. Stand out. Be proud. Be Inter‑Con!

Employment Opportunity

Sometimes the threat to life, destruction of critical infrastructure or damage to the environment is so severe that a specially trained and equipped security force is needed. When that happens, Inter‑Con turns to its Security Officers. As part of this elite team you will secure some of our most vital assets. You will be trained in enhanced security procedures and be exposed to cutting‑edge technology. The qualifications are high and the training is rigorous, but if you make it you’ll join one of the most exclusive clubs in the Inter‑Con family. As a Security Officer you are at the tip of the spear when it comes to the advanced security solutions we provide our clients every day.

Specific Benefits Include

• Recognition and Reward Programs.
• Training and Career Development.
• Opportunities for medical, dental, holidays, vacation and sick, and 401 (k) retirement plan.
• Uniform and equipment provided.
• Additional benefits vary depending on position.

Specific Requirements

At Inter‑Con we take pride in providing customized security solutions for our clients. To us, that means the right officer in the right place and at the right time. In many cases our clients desire a softer security plan that meets their values and needs, but where high‑value people and assets are involved, others may prefer a more obvious security presence. As an Unarmed Security Officer, you will be part of a highly trained security team that supports critical facilities and infrastructure, public venues that require an enhanced presence and personal protective services. You’ll be trained by our team of highly qualified firearms instructors in safe weapons handling and marksmanship. As an Unarmed Security Officer, you are an integral part of the broad spectrum of specialized security services Inter‑Con provides its clients every day.

This position monitors station‑specific alarms, events, and may assist in other day‑to‑day operational needs (such as, but not limited to training new operators, maintaining contact lists, trackers and conducting security equipment checks). When alarms and events come in via computer programs or phone calls, the operator uses computer software and other tools such as security cameras, access systems, etc. to assess the alarm and determine an appropriate course of action to effectively respond to the event. This includes contacting law enforcement or local security teams. All actions taken by the operator to assess and respond to their alarm events are documented either in a daily activity report or incident report depending on the severity of the event. These procedures associated with these responsibilities are documented and new operators go through four weeks of training to learn the procedures. The CCO also supports staffing within the operation while on shift either as a floater or to provide additional shift coverage when openings occur. Operators must remain flexible and able to quickly modify work habits appropriately when changes are implemented.

Qualifications

• Two (2) years of security operation center experience.
• Two (2) years of experience working in law enforcement or 911 dispatch.
• Three (3) years of experience working in a call center.
• Five (5) years of experience working in customer service.
• Possess a DD214 with 2 years service minimum in command center or GSOC environment.
• Associate’s degree in Criminal Justice, Computer Science, Homeland Security, Information Technology, or related field.

Work Environment and Schedule

• Job operates in client sites which could be indoors or outdoors.
• Position requires prolonged standing and walking, in the performance of daily security activities.
• Open availability: nights, weekends, holidays and overtime as directed.
• Work various shifts and holidays as assigned.

Veterans

Inter‑Con is passionate about hiring veterans. In fact, we’ve hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are a veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit www.icsecurity.com/careers/ for more information.

Inter‑Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO# 6822