Control Center Site Supervisor (44619)

Inter-Con Security; Vacaville (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive training

401(k) retirement plan

Job summary

A leading security solutions provider in Vacaville seeks a Control Center Site Supervisor to oversee security operations. This role requires extensive experience in security operations and customer service, as well as a degree in a relevant field. Benefits include flexible scheduling, comprehensive training, and a commitment to veteran hiring. Ideal candidates will exhibit strong leadership and a passion for security solutions, contributing to the safety of critical facilities and the community.

Qualifications

• Two years of security operation center experience.
• Two years of experience working in law enforcement.
• Five years of experience working in a call center.

Responsibilities

• Supervise the control center operations.
• Manage personnel matters including payroll and scheduling.
• Train and oversee security staff.

Skills

Security operations experience

Customer service skills

Leadership skills

Education

Associates degree in Criminal Justice or related field

Job description

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Everywhere Security Matters.

Why Work at Inter-Con?

Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you’re working with the best to build a safer future.

People: Inter-Con is more than a company, it’s an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success.

Benefits: Inter-Con offers excellent full-time and part-time benefits that include flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more. Become part of a team where a commitment today leads to a career of a lifetime.

Employment Opportunity

Sometimes the threat to life, destruction of critical infrastructure or damage to the environment is so severe that a specially trained and equipped security force is needed. When that happens, Inter-Con turns to its Security Officers. As part of this elite team you will secure some of our most vital assets. You will be trained in enhanced security procedures and be exposed to cutting edge technology. The qualifications are high and the training is rigorous, but if you make it you’ll join one of the most exclusive clubs in the Inter-Con family. As an Security Officer you are at the tip of the spear when it comes to the advanced security solutions we provide our clients every day.

Specific Benefits Include

• Recognition and Reward Programs.
• Training and Career Development.
• Opportunities for Medical, dental, Holidays, vacation and sick, and 401(k) retirement plan.
• Uniform and equipment provided
• Additional benefits vary depending on position.

Specific Requirements

At Inter-Con we take pride in providing customized security solutions for our clients. To us, that means the right officer in the right place and at the right time. In many cases our clients desire a softer security plan that meets their values and needs, but where high value people and assets are involved, others may prefer a more obvious security presence. As an Unarmed Security Officer, you will be part of a highly trained security team that supports critical facilities and infrastructure, public venues that required an enhanced presence and personal protective services. You’ll be trained by our team of highly qualified firearms instructors in safe weapons handling and marksmanship. As an Unarmed Security Officer, you are an integral part of the broad spectrum of specialized security services Inter-Con provides its clients every day.

This role is the main liaison between PG&E SCC leadership, and the contracted workforce. They will be required to complete the 4 week Operator Training. This position helps manage all personnel matters including payroll, scheduling, corrective action programs, and operator performance programs. This position manages all recruiting, onboarding and offboard activities. Position ensures appropriate staffing and availability of personnel. This position is usually involved in change management and new procedures to ensure understanding of workforce impact and SCC needs. The operators and Communication & Life/Safety operators report to the control center site supervisor.

Qualifications

Control Center Site Supervisor Minimum Qualifications:

• Two (2) years of security operation center experience.
• Two (2) years of experience working in law enforcement.
• Five (5) years of experience working in a call center.
• Five (5) years of experience working in customer service.
• Possess a DD214 with 2yrs service minimum in command center or GSOC environment.
• Associates degree in Criminal Justice, Computer Science, Homeland Security, Information Technology, or related field
• Three (3) years of leadership experience preferred

Work Environment and Schedule

• Job operates in client sites which could be indoors or outdoors.
• Position requires prolonged standing and walking, in the performance of daily security activities.
• Open availability Nights, Weekends, Holidays and overtime as directed (overtime occurs).
• Work various shifts and Holidays as assigned.

Veterans

Inter-Con is passionate about hiring veterans. In fact, we’ve hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are a veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit www.icsecurity.com/careers/ for more information.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO# 6822