Dedicated Accounts Specialist

Central Transport; Warren (MI); Sur place; USD 52 000 - 65 000; Plein temps

Résumé du poste

Central Transport seeks a Dedicated Customer Service Representative at our Warren, MI office to build strong client relationships and deliver personalized service. You will monitor accounts, analyze concerns, and communicate with Sales to align on account health and growth opportunities, while ensuring timely resolution and professional service.

Join a team focused on reliable service and continuous improvement, with training and growth opportunities across the organization.

Qualifications

• 2-3 years of LTL Customer Service experience.
• Strong leadership qualities.
• Excellent written and verbal communication skills.
• Associate’s Degree in a business related field preferred.
• Excellent attendance and the ability to work the same shift each day.
• Problem solving ability.
• Strong attention to detail and sense of urgency.
• Professional demeanor.
• Experience with Microsoft Office (Outlook) and Excel, willingness to learn company systems.
• Base EDI knowledge preferred.

Responsabilités

• Build and strengthen relationships with customers.
• Provide a personalized customer experience.
• Echo the message and tone of Sales to maintain consistency with the customer.
• Pro-active account monitoring and reporting.
• In-depth analysis of customer concerns in a timely and effective manner.
• End-to-end ownership with root cause analysis to drive resolution.
• Communicate account health to Sales.
• Support opportunities for growth with Sales.
• Perform scorecard review/analysis where applicable.

Connaissances

Leadership

Communication

Problem solving

Attention to detail

Microsoft Office

EDI knowledge

Formation

Associate’s Degree in business

Outils

Outlook

Excel

Description du poste

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.

Our Growth is Creating Great Opportunities!

Thanks for your interest in working on our team!

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic.

• Build and strengthen relationships
• Provide a personalized customer experience
• Echo the message and tone of Sales, to maintain consistency with the customer
• Pro-active account monitoring and reporting
• In-depth analysis of customer concerns provided in a timely and effective manner
• End-to-end ownership, providing root cause analysis - driving resolution
• Communication to Sales on account health
• Communication to Sales supporting opportunities for growth
• Scorecard review/analysis (Where Applicable)

The ideal candidate will possess the following:

• 2-3 years of LTL Customer Service experience
• Strong leadership qualities
• Excellent written and verbal communication skills
• Associate’s Degree in a business related field is preferred, but is not required
• Excellent attendance and the ability to work the same shift each day
• Problem solving ability
• Strong attention to detail and sense of urgency
• Ability to maintain a professional demeanor
• Experience with Microsoft office (Outlook) and Excel, and willingness to learn company specific systems
• Base EDI knowledge is preferred, but not required