Deckhand - City Ferry - Dauphin Island

American Queen Voyages; Dauphin Island (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Deckhand at a forward-thinking company that prioritizes safety and customer service. In this role, you'll monitor waterways, assist with vessel operations, and ensure a safe and enjoyable experience for passengers. With opportunities for training and development, this position is perfect for those looking to thrive in a fast-paced environment. If you're passionate about providing exceptional service and working collaboratively, this is the opportunity for you!

Qualifications

• Valid First Aid/CPR Certification required.
• Must be at least 18 years of age.

Responsibilities

• Monitor safety issues and report hazards to the Captain.
• Assist with routine maintenance and ensure safety equipment is used properly.
• Provide high level of customer service to ferry riders.

Skills

Customer Service

Safety Procedures

Team Collaboration

Basic Computer Skills

Education

High School Diploma

Job description

Hornblower is seeking a FT Deckhand for our City Ferry operation in Dauphin Island AL.

About You:

This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

About the Opportunity:

The Deckhand monitors the waterway and passengers to ensure safety during ferry operation. This position also handles mooring lines to dock or undock the vessel and transit locks while performing custodial and maintenance tasks as directed, all while providing a high level of customer service to ferry riders.

Essential Duties & Responsibilities:

• Remain true to and champion the Company’s Core Values and Code of Conduct.
• Safety First – Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Safety Culture.
• Consider reliability and efficiency with regard to Company operations.
• Monitor river, vessel, and passengers to endure safety during ferry operation.
• Participate in onboard training and routine drills.
• Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e. fire extinguishers, life preservers, work vest).
• Use proper Personal Protective Equipment (PPE).
• Handle and dispose of all chemicals and other types of hazardous or caustic material in compliance with Material Safety Data Sheets (MSDSs) (as required).
• Memorize and carry out assignments on the Watch Quarter Station Bill.
• Know location of all safety equipment, including fire extinguishers, fire and bilge pumps, fire hoses, lifejacket lockers, emergency lighting, first aid supplies and rescue equipment.
• Know proper lifejacket donning methods.
• Participate in the operation of the vessel within the legal requirements of the USCG and other pertinent regulatory agencies under the supervision of the Captain.
• Monitor safety issues and report hazards to the Captain for correction.
• Participate in Safety, Seamanship and other training as required.
• Participate in drills as directed by the Captain.
• Participate in meetings as requested.
• Ensure that safety equipment is provided and properly used for all tasks involving physical hazards.
• Assist, under the direction of the captain, with the safe mooring, docking of the vessel in a variety of weather and water stage conditions.
• Assist with routine maintenance, painting and clean up as instructed by the Captain.
• Stay aware of guest service and safety issues and provide regular and dependable feedback to the Captain.
• Understand the Employee Handbook and adhere to policies.
• Understand and comply with the Safety Management System (SMS).
• Understand and comply with Standard Operating Procedures (SOPs).
• Maintain Crew Qualification binger.
• Collaborate with other HMS personnel to remain attentive regulatory requirements and alert to regulatory changes.
• Assist Captain in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
• Assist Captain in ensuring vessel is in an inspection ready condition at all times.
• Present professional level of customer service and appearance to all clients, both internal and external.
• Responsible for handling money and balancing deposits/money bag.
• Generate settlement and recap reports as required.
• Perform other duties as assigned.

Requirements & Qualifications:

• HS Diploma
• Valid First Aid/CPR Certification, and/or ability to obtain and maintain
• Valid Transportation Worker Identification Credential (TWIC card) if applicable for the vessel, and/or ability to obtain and maintain
• Valid Driver’s License
• Copy of DD214, if Veteran status
• Ability to effectively interact with the passengers, guests, and fellow employees.
• Ability to work in fast-paced, quickly-changing environment
• Basic computer skills
• Previous customer service experience preferred
• Must be at least 18 years of age

Salary: $15/hour

About Us:

Hornblower’s passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower’s mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

#priority-acq

Qualifications Experience

Preferred

Previous Maritime or watch standing experience

Minimum one (1) year experience overseeing vessel daily operations and maintenance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.