Car Marshall - City Ferry - Dauphin Island

Hornblower Group; Dauphin Island (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Seasonal Car Marshall for a City Ferry operation in Dauphin Island, Alabama. In this role, you will ensure smooth vehicle direction and queuing while providing exceptional customer service. You will be responsible for collecting tolls, maintaining safety protocols, and assisting passengers during boarding and disembarking. This position offers a unique opportunity to work in a fast-paced environment while embodying the core values of respect and safety. If you thrive in a vibrant setting and enjoy interacting with diverse individuals, this role is perfect for you!

Qualifications

• Valid First Aid/CPR Certification preferred.
• Ability to interact effectively with passengers and staff.

Responsibilities

• Coordinate vehicle direction and queuing for ferry riders.
• Collect tolls and maintain documentation for ticket sales.
• Monitor safety during large crowds and assist with boarding.

Skills

Customer Service

Safety Awareness

Basic Computer Skills

Calculations

Education

High School Diploma

Tools

Credit Card Systems

Tablets/iPads

Job description

Car Marshall - City Ferry - Dauphin Island

Hornblower is seeking a Seasonal Car Marshall for our City Ferry operation in Dauphin Island, Alabama.

About You:

This person will be adaptable, dynamic, and embody Hornblower’s RESPECT Service System.

About the Opportunity:

The Car Marshall is responsible for interacting with ferry riders to coordinate their vehicle direction and queuing to appropriate areas of the vessel. The Car Marshall collects tolls, counts customers, sells ticket books, and also maintains applicable paperwork while providing a high level of customer service.

• Monitor waterway for vessel arrival and departure for most accurate vehicle and passenger queuing.
• Monitor vehicles and passengers to ensure safety during times of large crowds.
• Participate in onboard training and routine drills.
• Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e., fire extinguishers, life preservers, work vests) in the event of an emergency.
• Use proper Personal Protective Equipment (PPE).
• Handle and dispose of all chemicals and other hazardous or caustic materials in compliance with Material Safety Data Sheets (MSDSs).
• Report safety-related concerns.
• Collect tolls and sell ticket books, using credit card systems at times.
• Ensure ticket authenticity and maintain required documentation for tolls collected and tickets sold.
• Guarantee cash authenticity by utilizing available means, e.g., fraud detection pen.
• Report vehicle and pedestrian counts to the Captain as directed.
• Assist in boarding and disembarking of passengers and vehicles.
• Direct check-in vehicles into appropriate lanes according to destination, vehicle type, and size.
• Direct vehicles to proper areas upon disembarkation from the vessel/ramp.
• Assist with training of employees as requested.
• Maintain a clean work area.
• Participate in meetings, training, drills, and safety audits as required.
• Additional duties as assigned.

Requirements & Qualifications:

• HS Diploma
• Valid First Aid/CPR Certification, and/or ability to obtain and maintain
• Valid Driver’s License
• Copy of DD214, if Veteran status
• Ability to effectively interact with passengers, guests, and fellow employees
• Ability to work in a fast-paced, quickly-changing environment
• Ability to process calculations frequently and continuously
• Basic computer skills and experience with tablets or iPads beneficial
• Previous marine industry experience preferred
• Must be at least 18 years old

The RESPECT Service System embodies Hornblower’s mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we aim to become a leading global experiences and transportation provider.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment of any kind, including but not limited to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, and other characteristics protected by law. We also participate in the E-Verify program where applicable.

We consider qualified applicants with arrest and conviction records in accordance with applicable laws, including the San Francisco Fair Chance Ordinance.

Qualifications

Skills

Behaviors

Motivations:

Education

Experience

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer: This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.