Debt Settlement Specialist - MI

Stillman Law Office; Farmington Hills (MI); On-site; USD 24,796 - 27,552; Full time

Job summary

Stillman Law Office, located in Farmington Hills, Michigan, seeks a Debt Settlement Specialist to join our Collections Department. This role centers on outbound calls, settlements negotiations, and coordinating with DSAs and consumers to resolve accounts effectively.

The ideal candidate communicates well, stays organized, and can manage multiple negotiations via phone and email in a fast-paced environment, while ensuring compliance with applicable laws and firm policies.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to negotiate effectively and professionally.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

Responsibilities

• Outbound calls to DSAs and consumers regarding resolution opportunities.
• Negotiate settlements within established guidelines and authorization limits.
• Manage email, consumer portals, and telephone communications.
• Respond to inquiries from DSAs, consumers, and other stakeholders.
• Document communications, settlements, and account activity in the Firm's systems.
• Ensure compliance with applicable laws, regulations, client requirements, and Firm policies.
• Collaborate with team members to achieve departmental performance objectives.

Skills

Written & verbal communication

Customer service

Negotiation

Attention to detail

Organization

Multi-tasking

MS Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

Location: Farmington Hills, Michigan (Onsite)
Compensation: $18.00 - $20.00 per hour, based on experience and qualifications.

About Stillman Law Office

Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence.

As our organization continues to grow, we are seeking a motivated and detail-oriented Debt Settlement Specialist to join our Collections Department. This role is ideal for an individual who enjoys communicating with consumers and external representatives, negotiating solutions, and helping resolve accounts through professional and effective communication.

Position Summary

The Debt Settlement Specialist is responsible for supporting account resolution efforts through outbound communications, email correspondence, and consumer portal interactions. This position works directly with Debt Settlement Agencies and consumers to negotiate settlements, discuss account resolution options, and facilitate positive outcomes for all parties.

The ideal candidate is a strong communicator, organized, customer-focused, and comfortable managing both phone and email-based negotiations in a fast-paced environment.

Key Responsibilities

• Conduct outbound calls to Debt Settlement Agencies (DSAs) and consumers regarding account resolution opportunities.
• Negotiate settlement arrangements within established guidelines and authorization limits.
• Manage incoming and outgoing communications through email, consumer portals, and telephone interactions.
• Respond professionally and promptly to inquiries from Debt Settlement Agencies, consumers, and other stakeholders.
• Review account information and assess available resolution options based on established policies and procedures.
• Accurately document communications, settlements, and account activity within the Firm's systems.
• Maintain a strong understanding of settlement programs, account statuses, and available resolution strategies.
• Collaborate with team members and leadership to achieve departmental performance objectives.
• Identify communication trends, recurring issues, and opportunities for process improvement.
• Ensure all interactions are conducted in compliance with applicable laws, regulations, client requirements, and Firm policies.
• Deliver exceptional customer service while balancing productivity, quality, and compliance expectations.

Qualifications

Required

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to negotiate effectively and professionally.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to work collaboratively within a team environment while maintaining individual accountability.

Preferred

• Prior collections, customer service, call center, account resolution, negotiation, or debt settlement experience.
• Experience communicating with consumers regarding payments, settlements, or account resolution.
• Familiarity with collection laws, regulations, and compliance requirements.
• Experience working with email-based customer support and account management.
• Familiarity with collection management platforms and legal case management systems, including Cogent.

Skills & Abilities

• Strong negotiation and conflict resolution skills.
• Professional and confident communication style.
• Ability to build rapport and maintain productive business relationships.
• Sound judgment and decision-making abilities.