Debt Settlement Specialist - MI

Stillman Law Office (MI, MD, DE, DC, MA, NH, CT, VA & OH); Farmington Hills (MI); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO

Monthly bonus

Growth opportunities

Team-oriented environment

Job summary

Stillman Law Office in Farmington Hills, Michigan, is seeking a Debt Settlement Specialist to join the Collections Department. The role handles outbound calls, emails, and portal communications to negotiate settlements and resolve accounts, while ensuring compliance and high-quality customer service.

Ideal candidates are strong communicators, organized, and comfortable managing phone and email negotiations in a fast-paced environment. Onsite position with comprehensive benefits offered.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to negotiate effectively and professionally.
• Strong attention to detail and organizational skills.

Responsibilities

• Conduct outbound calls to DSAs and consumers regarding account resolution opportunities.
• Negotiate settlement arrangements within guidelines and limits.
• Manage communications via email, portals, and phone.
• Respond promptly to inquiries from DSAs, consumers, and stakeholders.
• Document communications, settlements, and activity in firm systems.
• Maintain understanding of settlement programs and strategies.
• Collaborate with team members and leadership to meet performance goals.
• Identify trends and opportunities for process improvements.
• Ensure interactions comply with laws, regulations, and firm policies.

Skills

Strong communication

Customer service

Negotiation

Attention to detail

Multitasking

Office suite

Team collaboration

Professional communication

Rapport building

Decision making

Self-motivation

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

Location: Farmington Hills, Michigan (Onsite)

Compensation: $18.00 - $20.00 per hour, based on experience and qualifications.

About Stillman Law Office

Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence.

As our organization continues to grow, we are seeking a motivated and detail-oriented Debt Settlement Specialist to join our Collections Department. This role is ideal for an individual who enjoys communicating with consumers and external representatives, negotiating solutions, and helping resolve accounts through professional and effective communication.

Position Summary

The Debt Settlement Specialist is responsible for supporting account resolution efforts through outbound communications, email correspondence, and consumer portal interactions. This position works directly with Debt Settlement Agencies and consumers to negotiate settlements, discuss account resolution options, and facilitate positive outcomes for all parties.

The ideal candidate is a strong communicator, organized, customer-focused, and comfortable managing both phone and email-based negotiations in a fast-paced environment.

Key Responsibilities

• Conduct outbound calls to Debt Settlement Agencies (DSAs) and consumers regarding account resolution opportunities
• Negotiate settlement arrangements within established guidelines and authorization limits
• Manage incoming and outgoing communications through email, consumer portals, and telephone interactions
• Respond professionally and promptly to inquiries from Debt Settlement Agencies, consumers, and other stakeholders
• Review account information and assess available resolution options based on established policies and procedures
• Accurately document communications, settlements, and account activity within the Firm's systems
• Maintain a strong understanding of settlement programs, account statuses, and available resolution strategies
• Collaborate with team members and leadership to achieve departmental performance objectives
• Identify communication trends, recurring issues, and opportunities for process improvement
• Ensure all interactions are conducted in compliance with applicable laws, regulations, client requirements, and Firm policies
• Deliver exceptional customer service while balancing productivity, quality, and compliance expectations

Qualifications

Required

• High school diploma or equivalent
• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to negotiate effectively and professionally
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Ability to work collaboratively within a team environment while maintaining individual accountability

Preferred

• Prior collections, customer service, call center, account resolution, negotiation, or debt settlement experience
• Experience communicating with consumers regarding payments, settlements, or account resolution
• Familiarity with collection laws, regulations, and compliance requirements
• Experience working with email-based customer support and account management
• Familiarity with collection management platforms and legal case management systems, including Cogent

Skills & Abilities

• Strong negotiation and conflict resolution skills
• Professional and confident communication style
• Ability to build rapport and maintain productive business relationships
• Sound judgment and decision-making abilities
• Strong attention to detail and accuracy
• Self-motivated with a results-oriented mindset
• Ability to adapt to changing priorities and departmental needsCommitment to providing exceptional service while maintaining compliance standards

Benefits

Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off (PTO)
• Monthly Performance Bonus
• Opportunities for professional growth and advancement
• Collaborative and team-oriented work environment

Pre-Employment Requirements

Employment is contingent upon successful completion of:

• Background check
• Drug screening

Equal Employment Opportunity

Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.