Debt Recovery & Repossession Specialist

Westmark; Idaho Falls (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

11 holidays

Health insurance

401k match

Tuition reimbursement

Employee assistance program

Job summary

Westmark Credit Union in Idaho Falls seeks a Collections Associate to responsibly pursue past-due loans, document progress, and ensure repossessions and liquidations comply with policy and state regulations. The role requires initiating contact with members, maintaining meticulous records, and coordinating with lenders and insurance providers as needed.

You will work within a collaborative team, contributing to a positive member experience, while upholding the Fair Debt Collections Act and

Qualifications

• High School Diploma or equivalent is required.
• Advanced secretarial/clerical skills.
• Proficiency in typing, data entry, and using a calculator.
• PC and word processing experience.

Responsibilities

• Initiate collection efforts on delinquent accounts via telephone and letters.
• Document all collection activities thoroughly and accurately.
• Ensure timely preparation of documents.
• Assist with the repossession of collateral in compliance with Westmark policy and state/local regulations.
• Ensure billings and invoices are up to date.
• Follow up on repossession refunds with dealerships.
• Assign accounts for skip tracing efforts to locate and recover collateral as approved.
• Complete and file insurance claims with State National, Lenders Protection, and members' insurance providers when necessary.
• Ensure compliance with Westmark policies and relevant regulations, including the Fair Debt Collections Act, Bankruptcy, and Privacy Act.
• Support other Member Resolution Representatives in their collection efforts as needed.
• Serve as back-up for the Member Resolution Specialist 2.
• Perform any other duties assigned by the AVP of Member Resolution and Member Resolution Center Assistant Manager.

Skills

Secretarial skills

Typing

Data entry

Calculator

Word processing

Education

High School Diploma or equivalent

Job description

Westmark Credit Union in Idaho Falls seeks a Collections Associate to responsibly pursue past-due loans, document progress, and ensure repossessions and liquidations comply with policy and state regulations. The role requires initiating contact with members, maintaining meticulous records, and coordinating with lenders and insurance providers as needed.

You will work within a collaborative team, contributing to a positive member experience, while upholding the Fair Debt Collections Act and