Debt Collector

Jobtailor; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a results-driven Collections/Recovery Specialist in Des Moines, IA. The role requires handling inbound and outbound calls, collecting payments, and negotiating solutions to minimize delinquencies.

You will document interactions, update systems, and maintain comprehensive customer histories. The ideal candidate has 3+ years in collections or related fields, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 3+ years of collections, customer service, and/or sales experience preferred.
• Experience and knowledge in the leasing and finance sector preferred.
• Able to work in a very fast-paced environment and adapt to situations.
• Quality-driven and results oriented.
• Excellent verbal and writing skills.

Responsibilities

• Execute adequate and timely collection and/or recovery activity.
• Minimize risk costs and optimize returns.
• Communicate with customers by telephone and in writing.
• Identify reasons for delinquency and negotiate solutions to resolve delinquency.
• Manage customers and solve the arrears process based on customer or contract reasons for delinquency.
• Identify quality adjustment requests.
• Work in an inbound and outbound dialing environment.
• Update systems with notes and take payments.
• Record customer and arrears history to ensure a complete file for collection and recovery decision-making.
• Manage time and prioritize work to reduce the impact on losses.
• Perform any other duties as determined by management.

Skills

Collections Experience

Customer Service Skills

Negotiation Skills

Microsoft Products Proficiency

Spanish Language Proficiency

Education

High school diploma or equivalent

Bachelor's degree is a plus

Tools

Salesforce Service Cloud

Job description

• Execute adequate and timely collection and/or recovery activity
• Minimize risk costs and optimize returns
• Communicate with customers by telephone and in writing
• Identify reasons for delinquency and negotiate solutions to resolve delinquency
• Manage customers and solve the arrears process based on customer or contract reasons for delinquency
• Identify quality adjustment requests
• Work in an inbound and outbound dialing environment
• Update systems with notes and take payments
• Record customer and arrears history to ensure a complete file for collection and recovery decision-making
• Manage time and prioritize work to reduce the impact on losses
• Perform any other duties as determined by management

Requirements

• Customer-focused with the ability to build relationships to solve problems
• Ability to quickly access a situation based on previous documented communications and use of multiple systems to identify the problem and solution
• Able to work in a very fast-paced environment and adapt to situations
• Quality-driven and results oriented
• Excellent verbal and writing skills
• 3+ years of collections, customer service, and/or sales experience preferred
• Experience and knowledge in the leasing and finance sector preferred
• High school diploma or equivalent required
• Bachelor's degree is a plus
• Ability to speak Spanish is a plus
• Ability to use and navigate Microsoft products
• Ability to navigate Salesforce Service Cloud is a plus
• Any additional requirements as identified by management
• Successful completion of a background check required for hiring

Core Competencies

Demonstrates strong customer relationship management and problem-solving skills in collections and recovery processes, with a focus on quality-driven results and effective communication. Proficient in navigating multiple systems to assess situations and implement solutions in a fast-paced environment.

Highest-signal resume keywords

• Collections Experience
• Customer Service Skills
• Negotiation Skills
• Microsoft Products Proficiency
• Spanish Language Proficiency

ATS Optimization Keywords

Hard Skills

• Collections
• Recovery Activity
• Arrears Management
• Quality Adjustment Requests
• Payment Processing

Soft Skills

• Customer-Focused
• Relationship Building
• Adaptability
• Verbal Communication
• Written Communication

Industry Keywords

• Leasing Sector
• Finance Sector

Tools & Technologies

• Salesforce Service Cloud