Debit Card Dispute Specialist – Fraud & Processing

Heartland Bank and Trust Company; Quincy (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Debit Card Services Associate to analyze fraud and non-fraud disputes and process daily card control functions. The role requires adherence to bank policies, strong regulatory knowledge, and effective communication with branch staff.

The position focuses on accurate dispute decisions, provisional credits when needed, and monitoring card transmission activities. A high school diploma or GED is preferred.

Qualifications

• Knowledge of governmental debit card regulations and Visa rules.
• HS Diploma or GED preferred.
• Experience with debit card processing software.

Responsibilities

• Provide clear and concise debit dispute decisions within established guidelines.
• Complete provisional credit to customer's accounts, if required, and help management decide on potential changes to fraud rules.
• Answer inquiries received through help tickets and participate in Card Services phone queue.
• Communicate effectively with branch staff to obtain information needed for supporting documentation for dispute creation with our debit card processor.
• Monitor daily card order transmissions for errors and enter rush cards into CPI system.

Skills

Fraud dispute resolution

Debit card processing

Attention to detail

Regulatory knowledge

Customer service

Education

High School Diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Debit Card Services Associate to analyze fraud and non-fraud disputes and process daily card control functions. The role requires adherence to bank policies, strong regulatory knowledge, and effective communication with branch staff.

The position focuses on accurate dispute decisions, provisional credits when needed, and monitoring card transmission activities. A high school diploma or GED is preferred.