Debit Card Dispute Resolution Specialist

Mitchell Martin Inc.; Pensacola (FL); Hybrid; USD 23,000 - 37,000; Part time

Job summary

Mitchell Martin Inc. is seeking a Debit Card Dispute Resolution Specialist in Pensacola, FL for a hybrid, contract role. You will review and resolve debit card dispute claims, process chargebacks, and support compliance with industry regulations.

The ideal candidate has strong analytical skills, experience in financial transaction processing, and the ability to multitask in a fast-paced environment while delivering excellent member and vendor communication.

Qualifications

• Familiarity with dispute and chargeback regulations and processes.
• Experience in financial transaction processing and analysis.
• Ability to multitask with high accuracy in a fast-paced environment.
• Effective customer service and problem-solving skills.
• Basic knowledge of database and presentation software.

Responsibilities

• Review and resolve debit card dispute cases in compliance with regulations and policies.
• Research financial transactions to construct cases and minimize financial loss.
• Communicate with members, vendors, and financial institutions to resolve disputes.
• Document and monitor arbitration cases to prevent financial loss.
• Assist in training new specialists and perform additional duties as assigned.

Skills

Dispute regulations and processes

Financial transaction analysis

Multitasking in fast-paced environment

Customer service and problem solving

Database and presentation basics

Tools

Dispute Case Management Systems

Online Communication Tools

Job description

Title:

Debit Card Dispute Resolution Specialist

Location:

Pensacola, FL

Employment Type

Contract

Compensation

Pay Range;$17.00-$27.00 Per Hr

Description

This is a hybrid, contract position focused on reviewing and resolving debit card dispute claims. The role involves processing chargebacks and compliance cases using industry-standard technologies. The position requires strong analytical skills and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Review and resolve debit card dispute cases in compliance with regulations and policies.
• Research financial transactions to construct cases and minimize financial loss.
• Communicate with members, vendors, and financial institutions to resolve disputes.
• Document and monitor arbitration cases to prevent financial loss.
• Assist in training new specialists and perform additional duties as assigned.

Qualifications

• Familiarity with dispute and chargeback regulations and processes.
• Experience in financial transaction processing and analysis.
• Ability to multitask with high accuracy in a fast-paced environment.
• Effective customer service and problem-solving skills.
• Basic knowledge of database and presentation software.

Core Technologies

Dispute Case Management Systems | Online Communication Tools

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement